Financial Counsellor

• Maximum Term Contract until 31 March 2026, competitive above-award salary
• Opportunity to work part time (0.8 FTE, 4 days per week)
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave

About the Role

Financial Counsellors provide intensive support through an in-depth phone and/or face-to-face assessment of a person's financial situation, short and/or long term case work, advocacy, and the identification of options to address financial concerns. Financial Counsellors may undertake a triage process, prioritising and referring clients to other sources of support and assistance as necessary, and work closely with other services through consultation and cross-referrals. Financial Counsellors always support the person's fullest participation and empowerment in planning and decision-making.

This role is part of a team of Financial Counsellors who work with people across Queensland. Periodic attendance at broader agency functions and events may be required; and compliance with GSANZ policy, procedure and code of conduct is always expected.

Key Responsibilities

• Provide face-to-face and telephone-based financial counselling services, information, advice, support, advocacy and referral for consumers and service users.

• Assist service users to make informed decisions on the best course of action to resolve their financial difficulties, and/or to build their capacity in the ability to manage their financial affairs.

• Assist people from diverse backgrounds with complex needs in a way that is respectful, ethical, nonjudgmental, appropriate, and professional.

• Develop relationships with and utilise local networks to provide information and make referrals to other support services.

• Work collaboratively with the team to support best practice and beneficial client outcomes through professional and ethical teamwork.

• Maintain accurate client records are kept using the required client management database.

• Assist the broader financial counselling team and key stakeholders through consultation as relevant to address the client need.

• Liaise with team members and wider agency intake processes to ensure smooth rostering and scheduling of client appointments.

• Implement measures to ensure the appropriate use of interpreters & translation services for clients from different cultural groups and or CALD communities.

• Comply with all existing policies and procedures in relation to service delivery, including code of ethical practice & Financial Counselling Australia standards.

• Actively participate in reflective practice & supervision processes.

• Support and enact quality processes within the organisational policy framework.

About you

• Hold a Financial Counselling qualification; Diploma in Financial Counselling or equivalent
• Hold registration with the FCQ or other relevant state body
• Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services system
• Demonstrated understanding of a trauma-informed approach, including risk assessment and response to family violence and economic abuse, and principles of social justice

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 23rd November 2025

To view the position description, please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.