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Customer Service Advisor

2 weeks ago

Yarra Valley High Country, Australia Lilydale Hyundai, GWM & LDV Full time $60,000 - $80,000 per year

The Opportunity

Lilydale Hyundai, GWM & LDV is seeking a talented and customer-focused Customer Service Advisor to join our thriving dealership in Lilydale, VIC. As a vital member of our team, you will be responsible for providing exceptional customer service and support to our valued clientele.

Key Responsibilities

  1. Greet and assist customers in a friendly and professional manner as they arrive.
  2. Handle enquiries, bookings, and transactions efficiently and effectively
  3. Provide accurate information about our products, services, and promotions, taking advantage to up-sell where appropriate.
  4. Resolve customer concerns and complaints in a timely and satisfactory manner
  5. Maintain detailed records and documentation of customer interactions
  6. Collaborate with other departments to ensure a seamless customer experience
  7. Actively contribute to the growth and success of the dealership

What We're Looking For

  1. Excellent customer service and communication skills
  2. Strong problem-solving and conflict resolution abilities
  3. Ability to work well in a team environment and under pressure
  4. Attention to detail and a commitment to delivering high-quality work

What We Offer

At Lilydale Hyundai, GWM & LDV, we are committed to providing our employees with a rewarding and supportive work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:

  1. Ongoing training and development programs
  2. Discounts on our range of vehicles and services
  3. Collaborative and inclusive team culture
  4. Opportunities for advancement within the company
  5. Comprehensive employee health and wellness initiatives

If you are passionate about delivering exceptional customer service and are interested in joining our dynamic team, we encourage you to apply now.