Support Coordinator

At LifeFul, we believe every person deserves a full, rich, and meaningful life. This is more than a support role—it's an opportunity to make a real impact while developing your professional network and contributing to organisational growth.

About the Role:

As a Support Coordinator, you'll start with a small participant caseload while building your skills and confidence. As you grow in the role, you'll actively identify new participant opportunities and develop strong partnerships with Local Area Coordinators (LACs), community groups, and service providers to expand LifeFul's reach and influence.

You Will:

• Support participants to understand and implement their NDIS plans, turning goals into actionable outcomes.
• Build strong, strategic partnerships with LACs, local providers, and community organisations to enhance participant choice, access, and engagement.
• Coordinate services, arrange agreements, and ensure support is delivered effectively and efficiently.
• Monitor participant progress, track outcomes, and escalate risks or concerns promptly.
• Identify and convert organic growth opportunities into new participants and service pathways through trusted community networks.
• Maintain operational excellence, safeguarding, and 85% billable hours weekly while expanding your caseload.

What Success Looks Like:

• Participants feel empowered, supported, and make measurable progress toward their goals.
• Partnerships with LACs, providers, and community groups strengthen LifeFul's presence and generate new participant opportunities.
• Your initiative and creativity solve challenges and optimise participant outcomes.
• You contribute to a high-performing, collaborative team driven by values and outcomes.

What We're Looking For:

• Experience in case management, care coordination, or disability services (NDIS experience highly valued).
• Strong understanding of NDIS funding, participant rights, service navigation, and sector trends.
• Exceptional relationship-building, networking, and communication skills, especially in fostering LAC and community partnerships.
• Proficiency with Microsoft 365, CRM systems, and accurate case documentation.
• Commercial acumen and confidence to identify growth opportunities in the community.

What You'll Bring:

• Integrity, accountability, and credibility in every action.
• Empathy, cultural sensitivity, and a person-centered approach.
• Resilience, adaptability, and commitment to continuous improvement.
• Solution-focused, proactive, and confident in building professional partnerships, particularly with LACs and community networks.

Mandatory Requirements:

• Certificate III (or equivalent) in Individual Support / Disability Support.
• NDIS Worker Screening Check, Working with Children Check, First Aid & CPR Certificates.
• Valid Australian Driver's License and vehicle insurance.
• Completion of NDIS Quality & Safeguards training modules.
• Right to work in Australia.

Why LifeFul?

• Start with a manageable caseload and grow into a high-impact role in shaping participant outcomes and community partnerships.
• Build strong relationships with LACs, community groups, and providers while expanding LifeFul's national presence.
• Work in a supportive team driven by values that celebrate initiative, innovation, and success.
• Make a real difference in people's lives while building your professional network and career.
• Enjoy discounts and Benefits via Employment Hero
• Access to training, development and support from a highly experienced, multidisciplinary team.

Apply today to join LifeFul and be part of a role where your work shapes lives, strengthens community partnerships, and drives organisational impact.