Financial Counselling Team Leader

1 week ago

Sydney, New South Wales, Australia Metro Assist Full time $90,000 - $120,000 per year

·       Working with the management team to ensure that the financial counselling practice operates consistently with professional and ethical standards as required by Financial Counselling Australia (FCA)and the Financial Counselling Association of NSW.

·       Supervising and leading a small team of Financial Counsellors and Financial Inclusion Support Workers to ensure best practice in case management and financial inclusion service delivery.

·       Provide leadership, mentoring, coaching, reflective practice opportunities for financial inclusion team members, including student placements and volunteers, to support them in achieving positive outcomes for clients.

·       Assist the team to identify and report on issues facing clients, attending external stakeholder

meetings and contributing to policy development, submission writing, and advocacy to promote

industry best practice.

·       Provision of team and individual supervision, including coordination of external supervision to support the team.

·       Facilitation of case conferences and ensuring the team achieve contracted KPI's.

·       Monitoring and adapting to broader policy and program changes.

·       Reporting as per funding agreements, legislative and organisational requirements.

·       Managing a small caseload to assist the team and supporting caseloads when staff are on periods of leave.

·       Participate in the delivery of internal and external training, and other professional development activities as required.

·       Maintaining relationships with key stakeholders and participate in and contribute to Financial Counsellors Association of NSW (FCAN), Financial Counselling Australia networks, NILS and EAPA networks and initiatives, or other sector meetings as required.

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