Team Leader

5 days ago

Sydney, New South Wales, Australia Canteen Australia Full time
Overview

Team Leader - Online Counsellor - Flexible Location. Role at Canteen Australia. Join Canteen and help change the lives of young people impacted by Cancer.

About Us

Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Canteen, Camp Quality and Redkite (Alliance Partners) collaborate to provide Cancer Hub – a digital hub to help families impacted by cancer access practical and emotional support when they need it. Online Support is one service offered by Cancer Hub. The Team Leader - Online Counsellor role is responsible for the day-to-day operations and leadership of the Online Support team, delivering therapeutic support to young people 12-25 and parents/carers of children 0-25, using evidence-based counselling interventions in booked and ad-hoc sessions, and overseeing the online community, Canteen Connect.

Responsibilities
  • Deliver Online Counselling: provide high quality, evidence-based digital counselling support to a proportionate caseload of young people aged 12-25, and parents/carers/kin of children 0-25 with a cancer experience.
  • Lead and develop a team of autonomous counsellors to deliver high quality therapeutic and case management interventions, supporting young people and families through their cancer experience.
  • Lead the growth and development of the online community Canteen Connect; participate in developing processes and procedures for the Cancer Hub program in alignment with Canteen's Strategic Plan and funding agreements.
  • Support delivery of Cancer Hub's Strategic Plan and overall organisational goals and KPIs.
  • Engage with key stakeholders and other services within Cancer Hub, Alliance Partners and external providers to ensure access to appropriate supports.
Qualifications
  • Tertiary qualifications in Psychology, Social Work, or Counselling.
  • Current registration with AHPRA (Psychologist) or eligibility for membership of AASW (Social Worker), PACFA, ACA or similar.
  • Current Working with Children Check and willingness to undergo National Criminal History Police Clearance.
Skills & Experience
  • 3-5 years' clinical practice in mental health/youth health, including digital delivery to young people and families.
  • Management/leadership experience within health or community sectors; remote team leadership preferred.
  • Experience in grief, loss, and bereavement counselling with knowledge of relevant theories.
  • Strong networking and collaboration with service providers to build inter-agency relationships.
  • High-level written, verbal, and interpersonal communication skills; proficient with MS Office, Salesforce (CMS), and other web-based systems.
  • Willingness to travel interstate when required.
  • Warm, compassionate approach with a proactive attitude and openness to new challenges.
Benefits
  • Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 tax-free).
  • 5 Weeks Annual Leave (FTE) + 17.5% leave loading + pay during annual office closure.
  • Early access to long service leave.
  • Learning & Development opportunities.
Employment Details
  • Max-term contract to 6 March 2027, 0.8 FTE, Monday-Thursday 10am-6pm AEST. Based in QLD, NSW, VIC, or SA with WFH flexibility negotiable.
  • Salary: $110,000 + super and benefits.
Application Information

Applications close on 21 September 2025. If you're passionate about what you do and ready to make a difference, apply now. We review applications regularly. Only those selected for an interview will be contacted.


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