Operations Manager

20 hours ago

Sydney, New South Wales, Australia BGIS Full time $80,000 - $120,000 per year
Description

Operations Manager – Sydney CBD
Location: Sydney, NSW
Company: BGIS, Leading Facilities Management Provider
Employment Type: Full-Time, Permanent, Hybrid (3 days office / 2 days WFH)

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a diverse range of industries. We pride ourselves on operational excellence, safety, and service quality.

Purpose of the Role

BGIS is seeking an experienced Operations Manager to drive strategic asset maintenance and compliance across a high-volume retail portfolio. Reporting directly to the Account Manager, you will work closely with BGIS teams to optimise operational performance, improve service delivery, and ensure a culture of safety and financial accuracy.

The ideal candidate is a strategic leader, highly organised, and thrives in fast-paced, multi-site environments. Strong customer service skills and experience managing medium to large teams are essential.

Key Responsibilities

  • Deliver reactive maintenance management and compliance across retail sites 
  • Support and mentor the team, fostering a safety-first culture
  • Guide delivery of minor capital works in line with contract and procurement guidelines
  • Analyse maintenance data to improve efficiency, service levels, and record accuracy
  • Collaborate with Finance to ensure timely, accurate reporting and budget adherence
  • Drive continuous improvement initiatives to enhance client service delivery

Education, Experience & Skills

Essential:

  • Minimum 7 years' experience in integrated facilities management (all levels encouraged to apply)
  • Experience managing medium to large teams and multi-site portfolios
  • Strong understanding of SLAs, process management, and finance in FM contexts
  • Tertiary qualification in Property, Commerce, Business, Engineering, Accounting, or similar
  • Excellent customer service, leadership, and communication skills

Desirable:

  • Experience managing financial accruals and forecasting
  • Advanced CMMS and data analytics proficiency
  • Additional certifications in Facilities Management or Project Management

Workplace Flexibility

This role is This role is hybrid: 3 days in the office and 2 days WFH, based in Sydney CBD – World Square, close to public transport.

Why Join BGIS?

Key Benefits Include:
Professional development and career progression
Hybrid work flexibility
Exposure to high-volume, multi-site operations
Work within a collaborative and supportive team
Opportunities to drive operational and service excellence

How to Apply

If you are a proactive, skilled, and engaging Operations Manager looking to join a forward-thinking, fast-paced environment, we would love to hear from you

BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility: Applicants must have full working rights in Australia.

Apply now to be part of a workplace that values safety, sustainability, and operational excellence.

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