Operations Manager

We are seeking an experienced Operations Manager to join our team, overseeing Jesmond Central and Wallsend Village Shopping Centres. The ideal candidate will thrive in a small, collaborative team environment and take ownership of the centres' operations and presentation. Key responsibilities include ensuring compliance, minimising risk, and managing capital works. The Operations Manager will work closely with Centre Management and provide support to the broader team as needed.

About Haben
Haben is a privately owned funds and property management business that specialises in unlocking value from retail shopping centres currently located across the East coast of Australia. We are growing rapidly whilst maintaining our personal touch and care both about our community of co-investors and partners, and the communities where our assets are located.

About the role

• Responsibility for the operation and presentation of Jesmond Central and Wallsend Village.
• Assist with operational and capital expenditure budgets.
• Manage capital works projects and capital planning, including assisting with tenancy delivery works.
• Respond to base building issues and coordinate efficient and effective responses.
• Manage the supply chain to ensure agreed standards of service delivery are met and cost-effective.
• Ensure compliance with government regulations and environmental, health, and security standards.
• Establish and drive improvements to optimise the Centres' waste, energy, and water usage.
• Build and maintain strong relationships with all key stakeholder groups.
• Assist the Centre team with administrative tasks where required.

About you

• Demonstrated experience in a similar property operations role
• Clear understanding of Building Codes, Australian Standards, OHS/WHS and Legislation, Essential Services of Authority and Statutory Requirements.
• Ability to communicate effectively at all levels and build effective and professional relationships with a range of stakeholders, including senior management, facilities site staff, external service providers and contractors.
• Problem solving, interpretation and negotiation skills.
• Demonstrated ability to manage multiple tasks and prioritise effectively.
• Customer focus and proactive approach with initiative.
• Intermediate to advanced level in core Microsoft Office (Word, Excel and Outlook)
• High level of commercial acumen and financial management, with proven experience with budgeting and forecasting.
• Team player with a can-do attitude willing to support the team where needed.
• Trades knowledge (qualified a bonus) with relevant shopping centre operational experience desirable.

This is a full-time permanent role within a small team, based primarily at Jesmond Central with occasional work at Wallsend Village.

It's an exciting time to join Haben and be part of a growing business that values its people and communities.