Level 1

1 day ago

Rosehill NSW, Australia Gerdy Solutions Full time
  • Sydney Based
  • Growing Managed Services Provider
  • Supportive Culture
  • Salary starting FROM $50,000 to $60,000 + Super
  • Great communication skills are crucial

Gerdy Solutions is a growing managed services provider that delivers IT Support for many small to medium sized businesses of various industry sectors.

At Gerdy one of our biggest focuses is on customer service and satisfaction. For you be the successful candidate, you must have:

  • Excellent verbal and written communication skiils
  • Great work ethic
  • A desire to learn and grow
  • A highly motivated team player
  • A proactive addition to our team
  • Results focused
  • Ability to prioritise
  • Trustworthy
  • Can work independently
  • Have a great troubleshooting and logical mind.

Role and Responsibilities

A full-time Level 1 IT support and helpdesk engineer is required and will include the following day-to-day activities.

  • Desktop support
  • Entry Level Microsoft 365 Administration
  • Remote Monitoring and Management
  • Entry Level System Administration
  • Basic Network troubleshooting
  • Manage IT support incidents/requests/changes
  • Logging and updating tickets
  • Resolve/escalate incidents/requests
  • Provide remote support to customers via remote connection tools
  • Diagnose and troubleshoot incidents
  • Timesheet logging and submission

Skills and Requirements

The successful candidate will hold the following key attributes:

  • Minimum of 1 year experience in a similar role
  • Technical experience with desktop support
  • Active Directory Management and Administration
  • Microsoft 365 Administration and Support
  • Remote Monitoring and Management experience
  • Mac OS X, Any Linux/Unix variants
  • Network troubleshooting knowledge

Certifications

The below certifications are desired however not compulsory

  • MS-900
  • AZ-900
  • CompTIA IT Fundamentals
  • CompTIA A+

At Gerdy we pride ourselves on our fun loving environment. Will you be the next Gerd?

Job Types: Full-time, Permanent

Pay: $50,000.00 – $60,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program

Application Question(s):

  • Are you legally allowed to work FULL TIME?
  • Are you legally authorised to work in Australia?

Experience:

  • helpdesk support: 1 year (Required)
  • Microsoft 365 Administration: 1 year (Required)
  • working for a Managed Services Provider (MSP): 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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