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Level 2/3 Support and Escalation Engineer – Managed Services

2 weeks ago

Sydney, New South Wales, Australia Insight Integration Full time $80,000 - $120,000 per year

Sydney CBD branch of an IT Managed Service Provider is looking for Level 2/3 IT Support engineer who can think on their feet and manage escalated technical issues from the Desktop Support team. If you want an opportunity to stretch your knowledge and skills implementing and solving problems for a variety of different clients, networks and technologies, this job is for you

OVERVIEW

As a Sydney Based MSP supporting a growing client base across the Sydney Metropolitan area and interstate, we need additional customer service focused engineers to join our IT Support Service Team. We are currently recruiting for professional Level 2 / 3 support engineers who have previous experience in the MSP or similar fast paced environments. The ideal candidates will possess a strong technical proficiency and hands-on experience within the Microsoft ecosystem and cyber security. Relevant certifications are highly desirable but we also encourage and assist employees with gaining further certifications.

DAY TO DAY RESPONSIBILTIES

  • Resolve escalated issues from Desktop support team

  • Resolve support tickets from queue

  • Proactive Administration

  • Assist Projects Team

TECHNICAL REQUIREMENTS

  • Excellent Knowledge of M365, Teams, Azure AD, SharePoint etc.

  • Excellent Knowledge of Windows Server and Desktops

  • Experience deploying and managing network devices (Firewalls, routers, switches)

  • Site networking audit and reporting skills

  • Experienced in Virtualisation Platforms (VMWare & Hyper-V)

  • Linux administration

  • Mac administration

  • Application configuration & deployment

  • Connectwise or similar experience

WHAT IS EXPECTED

  • Previous MSP Experience

  • Be willing to work from the Sydney CBD office and on client sites

  • Customer service focus

  • Ability to work both remotely and onsite

  • Ability to be a team player and work autonomously when required.

  • 5 years' experience in a similar role

  • Microsoft, AWS and other relevant qualifications well-regarded

  • Hold a current driver's licence & have access to a vehicle