Level 3 Security Operations Engineer

Westpac — Level 3 Security Operations Engineer (Managed Services) – Sydney, NSW, AU

Posted 1 day ago

Overview

This is a Senior Network Engineer (Network Automation) role with Westpac based in Sydney, NSW, AU.

Westpac — Senior Network Engineer (Network Automation), based in Sydney, NSW, AU

Role Seniority - mid level

More about the Senior Network Engineer (Network Automation) role at Westpac

What's the role?

This role will play a pivotal role in mid to large-scale network security operations team. The role entails Level 3 escalations handling and organising vulnerability and maintenance windows.

Your intermediate to professional knowledge in coding/scripting will be instrumental in supporting our network automation platform which supports customer requests. Your expertise will extend to scripting for database queries, bolstering the databases housing network telemetry and status information. If you're driven by innovation and have a knack for solving intricate challenges, this role offers the perfect avenue to excel.

Key Duties

• Installation, configuration and upgrade hardware, systems and software for networks.
• Management of network and security performance by monitoring, troubleshooting, reporting and continuous improvement to optimise performance.
• Identify, analyse and manage risk at every aspect of work.
• Secures network system by establishing and enforcing policies, defining and monitoring access.
• Undertake project design and architecture work, like High-level and detailed design work.
• Provide technical consultation to business/technology stakeholders to support relevant infrastructure partners and other business stakeholders.

What do I need?

• Python scripting/coding (Intermediate) - primary importance.
• DevOps tools Skills: BitBucket, Jenkins, JIRA, GitHub, Terraform, Vault.
• Network Security: Operational expertise in the networking domain, showcasing your ability to tackle complex network challenges. Experience with F5 load balancer, GTM/LTM, Firewalls - Juniper SRX, Fortinet FortiGate, VMware (now Broadcom) NSX.
• Data Management Skills: Data Collection, Schema Binding, Data Manipulation and Analytical skills.

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the

Schneider Electric — Software Technical Support Engineer

Based in Macquarie Park, NSW, AU
• Posted 2 days ago

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
• 1-2 years of experience in Application Support function is highly regarded
• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About us

Schneider Electric is aglobal specialist in energy management and automation.We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key responsibilities

• Owning, investigating and resolving complex software issues, proposing work-arounds for customers
• Accurate and timely documentation of activities and findings in case management system
• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
• Collaboration with colleagues in other support centres and departments
• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
• Learning every day and actively contributing to the team and our customers

About you

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key skills and experience

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
• Ability to demonstrate understanding of windows operating system, networking concepts and security
• Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
• Working knowledge and understanding or experience with integrating hardware and software
• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

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