Enterprise Project Manager, APJ

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a skilled Enterprise Project Manager to join our Professional Services team. In this role, you will be responsible for managing complex implementation and integration projects for our enterprise customers. You'll use the Docusign Project Management Methodology to initiate, plan, and execute projects, ensuring they are completed on time and within budget. This includes proactive communication with clients, managing risks, and overseeing project governance. Your work will be critical to the success of our projects with Fortune 500 companies and other key partners.

This position is an individual contributor role reporting to the Regional Delivery Manager - APAC. 

Responsibility 

• Lead the successful delivery of complex, multi-stream enterprise projects using Docusign's established delivery methodology

• Ensure projects are delivered on time, within budget, and aligned to business outcomes and driving strong adoption, renewal, and growth within strategic customer accounts

• Manage the full project lifecycle from planning through to close, balancing commercial oversight, governance, stakeholder engagement, and delivery excellence to create a high-quality customer experience across every engagement

• Serve as a strategic delivery partner to customers, developing trusted relationships with senior stakeholders

• Translate business goals into actionable delivery plans and ensure teams remain focused on outcomes that deliver genuine value

• Collaborate cross-functionally with Sales, Product, and Customer Success teams to proactively identify additional customer needs, manage change effectively, and support the delivery of scalable, impactful solutions

• Achieve all Professional Services KPIs, including utilisation targets, CSAT and quality benchmarks

• Champion and enhance Docusign's enterprise delivery framework, contributing to continuous improvement of methodology, tools, templates, and governance standards that elevate delivery maturity

• Maintain up-to-date knowledge of Docusign's products and integrations, including CLM, eSign, Web Forms, Salesforce, and other partner technologies, to better advise and guide customers throughout delivery

• Support capability uplift across the delivery team, sharing knowledge, mentoring peers, and contributing to internal initiatives that scale our Enterprise Project Management practice

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelors Degree or Equivalent
• 12+ years of relevant experience
• 12+ years of primary project management experience with enterprise projects and a proven track record of delivering projects on time and on budget
• 4+ years of experience with supporting client process optimization and change management
• Proficiency in developing detailed project plans, timelines, and milestones, and effectively presenting them to stakeholders for alignment

Preferred

• Project Management Professional (PMP) Certification
• Background in Software-as-a-Service project management and understanding of business operations and concepts
• Experience using a CRM solution such as
• Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
• Experience using Smartsheets for project management
• Demonstrated strong customer-focus with a proactive approach to identifying and resolving client issues/problems
• Ability to manage multiple complex projects simultaneously
• Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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