Tenancy Officer

Tenancy Officer (Part-Time)

Location: Bunbury & Southwest Region

Organisation: Alliance Housing (WA)

Are you passionate about creating positive housing outcomes for people in need?

Alliance Housing (WA) is seeking a dedicated and community-minded Tenancy Officer to join our team in Bunbury. This part-time position offers flexibility with the potential for increased hours as our services and portfolio continue to grow.

This role is an excellent opportunity to contribute to the delivery of secure, affordable housing across Bunbury and the Southwest region while building your career with a respected community housing provider.

About the Role

As a Tenancy Officer, you will manage a portfolio of residential properties, ensuring high-quality tenancy management and excellent customer service. You will play a key role in maintaining sustainable tenancies, coordinating property inspections and maintenance, and supporting tenants to achieve stability and independence.

Key Responsibilities:

• Manage a portfolio of residential properties within Alliance Housing's programs.
• Act as the primary point of contact for tenants, providing information, advice, and support.
• Undertake tenancy sign-ups, renewals, and terminations in line with legislation and policy.
• Conduct routine, entry, and final property inspections and complete detailed reports.
• Respond promptly to maintenance requests and liaise with contractors to ensure timely repairs.
• Maintain accurate records and documentation in accordance with organisational and regulatory requirements.
• Manage tenant arrears and breaches of tenancy agreements professionally and sensitively.
• Work collaboratively with support agencies and community partners to promote positive tenant outcomes.
• Represent Alliance Housing (WA) positively within the community and uphold our values of respect, integrity, and compassion.

About You

We are looking for a professional who is organised, empathetic, and solutions-focused, with a genuine commitment to supporting people in need of secure housing.

Essential Skills and Experience:

• Experience in tenancy or property management, social housing, or community services.
• Knowledge of the Residential Tenancies Act 1987 (WA) and related legislation (or willingness to learn).
• Strong communication and interpersonal skills, with the ability to engage with a diverse range of tenants and stakeholders.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work independently, manage competing priorities, and meet deadlines.
• Empathy, resilience, and a client-centred approach to service delivery.

What We Offer

At Alliance Housing (WA), we are committed to fostering a supportive, inclusive, and flexible workplace. You'll enjoy:

• Competitive salary and salary packaging benefits.
• Part-time flexibility with the opportunity for increased hours as the role expands.
• Ongoing professional development and training opportunities.
• Employee wellbeing initiatives.
• The opportunity to make a meaningful difference in your local community.

About Us

Alliance Housing (WA) is a leading not-for-profit organisation providing secure, affordable housing solutions across Western Australia. We support individuals and families experiencing homelessness or housing stress, helping them build stability and independence through safe, affordable homes.

Join us in building stronger communities — one home at a time.

Apply Now and help make a real difference.