Tour Guide

2 weeks ago

Townsville City Center, Queensland, Australia Poseidon adventurers pty ltd Full time $60,320 - $76,640 per year

We are currently looking for casual tour guides to join our team. As a tour guide, you will play a key role in creating memorable experiences for guests through guided jet ski tours in the Townsville area. You will ensure safety, fun, and guest engagement while also assisting with bookings and equipment maintenance.

Rates: $29 - $37 per hour, depending on experience and ability.

Key Responsibilities:

  • Conduct Jet Ski Tours: Lead and navigate jet ski tours in the Townsville region, ensuring a fun, safe, and educational experience for all participants.
  • Guest Briefing and Safety: Greet guests, provide pre-tour safety briefings, and explain key information about the jet skis and tours.
  • Bookings Management: Take bookings from guests and manage reservations using our booking software.
  • Equipment Maintenance: Perform basic maintenance and cleaning of jet skis and equipment to ensure everything is in top condition.
  • Customer Service: Provide exceptional customer service by interacting with guests in a friendly, professional manner.
  • Time and People Management: Ensure tours run on time and manage groups effectively during each experience.
  • Local Knowledge and Interpretation: Provide information about local landmarks, marine life, and cultural history integrated into the tours.
  • Conservation Awareness: Incorporate sustainability and conservation practices into the tours, educating guests on these initiatives.
  • Additional Duties: Assist with other tasks as required to ensure smooth day-to-day operations.

What We're Looking For:

  • Customer Service Skills: Strong interpersonal skills with the ability to connect with people and create positive experiences.
  • Energetic and Enthusiastic: A positive attitude with the stamina and enthusiasm to conduct multiple tours.
  • Reliability and Flexibility: Highly reliable and available on short notice.
  • Punctuality and Time Management: Excellent time management and punctuality to keep tours running smoothly.
  • Attention to Detail: Careful attention to detail to ensure safety and operational efficiency.
  • People Management Skills: Ability to manage groups and ensure guests feel safe and included.
  • Willingness to Learn: Open to learning new skills, especially regarding marine operations, sustainability, and conservation.
  • Knowledge of the Local Area: Basic knowledge of the Townsville region or a willingness to learn about local attractions, history, and culture.

Requirements:

  • Boat and PWC License (Mandatory)
  • First Aid and CPR Certification (Preferred) or willing to obtain
  • Blue Card (preferred) or willing to obtain
  • Previous experience on the water is not essential but highly regarded.
  • Ability to learn quickly and adapt to changing situations.

What We Offer:

  • Casual Employment
  • Competitive Pay: $29 - $37 per hour based on experience and ability.
  • Fun and Supportive Team: Work in a positive environment with a passionate team.
  • A Stunning Marine Environment: Enjoy working outdoors in one of Queensland's most beautiful coastal areas.
  • Skill Development Opportunities: Gain experience in tourism, conservation, and marine operations.

Job Type: Full-time

Pay: $29.00 – $37.00 per hour

Experience:

  • Management: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Expected Start Date: 01/09/2025

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