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Venue Manager

2 weeks ago

Melbourne, Victoria, Australia Merivale Full time $90,000 - $120,000 per year

The Venue

Step off the beach and into Totti's Lorne, situated within the Lorne Hotel. Under the guidance of executive chefs Mike Eggert and Matt Germanchis, Totti's Lorne offers simple Italian favourites, with produce-focused dishes.

Take a seat in our bright, trattoria-style restaurant and be transported to the Italian coast as you enjoy succulent lobster pasta, wood-grilled King George whiting, and Apollo Bay calamari, along with Totti's classics — antipasti, woodfired bread, handmade pasta and tiramisu.

The Role

Totti's Lorne are looking for an incredibly talented Venue Manager who will build on an enthusiastic and collaborative team vibe while also mentoring and coaching the team for a memorable, world class experience for our guests.

You will need to showcase great talent and drive a service focused culture. You will be leading from the front and setting standards high, managing the venue from end to end, ensuring a smooth operation of all moving parts across the venue.

In such a key leadership role, you are backbone to our business and It's your job to ensure that you maintain the highest level or service, most importantly every one of our customers receives an experience that'll leave them yearning for more.

In this role you will be:

  • Leading from the front, ensuring your team understand what exceptional looks like everyday
  • Up-skilling and developing each team member specifically around premium product knowledge and service standards
  • Accountability for day to day operations and business performance
  • Ensuring each and every guest has a seamless and entertaining experience in our venue
  • Finding growth opportunities, activation and delivery
  • Effective financial management around COGS, sales budgets and profits
  • Effective stock management, quality improvement and reporting

The Reward

You will be joining a company that wants you to succeed, we offer:

  • Competitive salary.
  • Paid parental leave and flexible return to work support for new parents.
  • Amazing discounts at 90+ venues.
  • Career and development opportunities, learning from the best.
  • Employee Assistance Program.
  • Employee Referral Program.
  • Sponsorship is available for eligible candidates.