
Senior Client Advisor
2 weeks ago
- Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
- Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
- Cultivate customers with personalized interactions
- Learn and execute practices to achieve high client repeat rate
- Embody and inspire the highest luxury standards in presentation and behavior
- Manage customer issues/complaints
- Become an active member of store team to support the initiatives and efforts of the store and the company
- Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
- Support Client Advisors in achieving their sales plans through mentoring and coaching
- Minimum two years retail experience preferably within the jewelry industry
- Previous expert selling experience
- Demonstrable problem solving ability
- Strong customer service ethics
- Excellent communications skills - verbal and written
- Strong computer skills - Word, Excel and CRM
- Flexible working availability, including evenings, weekends and public holidays
- Previous experience in a luxury retail environment
- Previous senior sales experience
- Gemology Certificate/Diploma preferred
- Generous salary, employee merchandise benefits and milestone gifts.
- High performing, caring, fun and dynamic team.
- Culture focused on collaboration, innovation, wellbeing and growth.
- Endless career opportunities with the world's largest luxury group - LVMH
- Never-ending training and individual up-skilling opportunities.
- Great mentoring from highly experienced management team.
- Global opportunities for networking and cross-collaboration.
- Wellbeing and Charitable Giving/Volunteering Program.
- A vibrant, positive and socially connected team environment.
Tiffany & Co
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