Cafe and Catering Coordinator

2 weeks ago

Adelaide, South Australia Football SA Full time $60,000 - $80,000 per year

The Cafe and Catering Coordinator is responsible for overseeing all food and beverage operations at Servicefm Stadium. This includes managing game day and coordinating catering for events and ensuring quality and consistency in all food service operations. The role requires a proactive, detail-oriented individual who can ensure excellent customer service and operational efficiency in a fast-paced environment.

Key Areas of Responsibility

Catering and Food Service Operations

  • Manage all catering activities, including setup, service, and cleanup.
  • Coordinate with vendors, caterers, and partners to ensure high-quality food and beverage offerings.
  • Ensure all food and beverage areas are adequately stocked, staffed, and ready to operate smoothly on game days and during events.

Vendor and Supplier Coordination

  • Liaise with vendors to source quality food, beverages, and supplies, managing orders and maintaining positive relationships.
  • Monitor vendor contracts to ensure compliance with service standards and terms of agreements.

Customer Service

  • Lead a team to deliver an exceptional customer experience by providing prompt, courteous, and efficient food service.
  • Address customer inquiries, requests, and complaints in a professional and timely manner.

Health and Safety Compliance

  • Ensure compliance with food safety standards and health regulations.
  • Conduct regular inspections of food preparation and service areas, addressing any health and safety concerns.
  • Train staff on food handling, hygiene, and safety practices to maintain a safe environment for all patrons.

Staff Management and Training

  • Recruit, train, schedule, and supervise catering staff for events and games.
  • Develop a strong team culture focused on customer service, efficiency, and quality.

Inventory and Financial Management

  • Track and manage food and beverage inventory, minimizing waste and controlling costs.
  • Assist to prepare and monitor budgets for food and catering services, ensuring efficient resource allocation.

Event Support

  • Coordinate with the Events Manager and other departments to support special events and functions, providing catering solutions tailored to event needs.
  • Assist in setting up and breaking down events, ensuring smooth logistics for all food-related activities.
Knowledge, skills and behavior required

Key Competencies:

  • Organisation and Time Management: Ability to manage multiple tasks efficiently in a fast-paced setting.
  • Customer Service Orientation: Demonstrates a commitment to excellent customer service and guest satisfaction.
  • Attention to Detail: Ensures that all food and beverage offerings are presented to high standards.
  • Team Leadership: Skilled in supervising, training, and motivating a team.
  • Problem Solving: Capable of identifying and addressing issues quickly and effectively.

Qualifications:

  • Proven experience in food and beverage management, preferably in a stadium or event setting.
  • Knowledge of food safety and health regulations.
  • Strong organisational and interpersonal skills.
  • Experience with budgeting and financial reporting.
  • Ability to work flexible hours, including early mornings, weekends, evenings, and public holidays as required for events.
  • Responsible Service of Alcohol (RSA) Certificate (required)
  • Responsible Person Badge (desirable)
  • Working with Children's Check (WWWC) (essential)

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