Motel Management Couple

About the Company: Privately owned and newly launched onto the Australian market, Birch Hotel Group is committed to revolutionising the customer experience in regional hospitality. With several acquisitions under their belt and more on the horizon, they are implementing renovation and growth plans to set a new standard in delivery. The company's overall recruitment strategy for this brand is to appoint hands-on, business-savvy and accountable managers to develop the potential of each venue and drive occupancy growth.

The Role: As Motel Manager Couple, for our Motel in Cooktown in QLD location, NO BREAKFAST.

This rear position is available immediately; Applicants who can start within a week will be preferred.

As a nature of the motel, we will consider applicants only who are couple ONLY.

You will play a critical role in shaping this site into a sought-after location in the region with high standards in every category of service and delivery. Reporting directly to the National Operations Manager, you will be responsible for overseeing daily operations of the motel, including check-in and check-out procedures, housekeeping room cleaning (20 rooms minimum per week), more specifically you will be responsible for:

• Handling payments and financial reconciliations.
• Good knowledge of RMS
• Increase and Respond Online OTA reviews and improve online ratings.
• Ensuring a high level of customer service and satisfaction
• Managing budgets, financial reporting and bookkeeping
• Developing and implementing sales and marketing strategies to increase revenue.
• Ensure rooms, grounds and pool are always well maintained and presented to the highest standard.
• General banking and administration duties
• Manage stock levels and monitor supplies.
• Understand that motel management can be 24/7 and be willing to assist with late check-ins or emergencies if required.
• Attend to general maintenance as required and liaise with tradesmen when necessary to ensure everything is kept in good working order.
• Be happy to room cleaning around 20 rooms per week,

The ideal candidate(s) will possess the following skills and qualifications:

You should be able to start with in 7 days.

• Well- presented, professional, warm and friendly customer service skills
• Experience with motel booking system an advantage, but training can be provided.
• Previous experience in motel or hotel management is an advantage.
• Experience and Hands-on skills are must
• General maintenance and gardening skills required
• Excellent communication, leadership, and organizational skills
• Strong financial and budgeting skills
• Ability to work in a fast-paced, customer-focused environment
• Ability to work independently and as part of a team
• Basic computer skills, including knowledge of property management systems
• Be seeking a long-term commitment
• Obtain food and safety,
• Providing police and drug clearance report are a must.

What We Offer

• On-site accommodation included.
• $300 daily rate as a couple.
• Additional income opportunity, additional day rate.
• Comprehensive training and support throughout the contract period.
• A supportive work environment with opportunities to develop new skills.
• This is a live-in contract position, daily rate plus annual bonus with good experience and revenue performance.

We would prefer you to have your own ACN/ABN

This can for 12-month contract depending on your experience and circumstances and renewable for longer based on your success.

We envisage this role is for couples ONLY. Generally, one person would cover the administrative load, whilst the other would cover rooms, laundry, grounds and maintenance and pool.

Contact us now  Forward a resume with a cover letter to explain your individual circumstances and how you will make a difference to our team. Alternatively, If you have specific questions about the role, please contact Operations Manager on

We look forward to having you on board