Bank Manager/Senior Home Lending Specialist

About Us

Police Bank is one of Australia's fastest growing Mutual Banks. We are a progressive, purpose driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

About the Role

The Bank Manager is responsible for leading and overseeing all branch operations to ensure the delivery of high-quality financial services, achievement of sales and profitability targets, and compliance with all regulatory and internal policies. The role combines strong leadership, business development, customer relationship management, and operational excellence to drive branch success.

We also welcome applications from
Senior Home Lending Specialists
or
Relationship Managers
who are eager to return to or step into a branch leadership role. This role has the potential to go perm for the right candidate.

Key Responsibilities:

Leadership & Team Development

• Ensure a high level of leadership within the branch team, providing regular performance feedback and professional follow-up.
• Identify and implement appropriate training, development, and cross-skilling opportunities to maintain excellence in performance and product knowledge.
• Coordinate and contribute to weekly and monthly meetings, reports, presentations, expense reports, and timesheets.

Member Service Excellence

• Deliver outstanding member service by proactively obtaining feedback to understand and address members' needs, challenges, and perceptions.
• Effectively handle member complaints to minimize disputes and enhance satisfaction.
• Introduce and strengthen relationship management strategies to position the Bank as members' primary financial institution.

Sales & Performance

• Achieve key performance indicators, including personal and home lending targets.
• Manage the end-to-end member experience for loan products — from application through to settlement — identifying opportunities for growth and engagement.
• Conduct regular offsite visits to generate new business leads and expand into approved new areas.

Continuous Improvement & Compliance

• Apply continuous improvement processes and recommend enhancements to improve the member experience and product offerings.
• Develop a thorough understanding of all relevant policies and procedures, ensuring consistent and professional application aligned with the Bank's risk appetite.

About You

• Proven experience in branch management, relationship management, or senior home lending within retail banking.
• Strong leadership skills with a track record of developing high-performing teams.
• Solid understanding of banking operations, lending processes, and compliance requirements.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• A proactive, adaptable approach and genuine passion for delivering outstanding member experiences.

Why Join Police Bank?

At Police Bank, we believe in creating a workplace where our people feel valued and supported. You'll enjoy:

• A meaningful role supporting those who serve our community.
• A values-based culture built on respect, trust, and teamwork.
• Professional development opportunities and pathways for career growth.
• The potential for this role to transition into a permanent position.

How to Apply

If you're ready to take the next step in your career and join a trusted member-owned bank with a proud community focus, we'd love to hear from you.

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.