Solution Designer

1 day ago

Melbourne, Victoria, Australia Clicks IT Recruitment (ACT) Full time $80,000 - $120,000 per year
  • Australian Citizenship Baseline Mandatory
  • Melbourne based opportunity
  • 6 months with 3 *6 months extensions

Join a forward-thinking team driving automation and modernisation across enterprise software delivery. We're seeking a hands-on Solution Designer to lead the design and implementation of an integrated change management automation solution using ServiceNow DevOps Change Velocity and Azure DevOps.

You'll work closely with technical and business stakeholders to streamline ITIL change processes, automate workflows, and support risk-based decision logic across platforms.

Key Responsibilities

  • Design and implement automated change workflows in ServiceNow triggered via Azure DevOps pipelines
  • Collaborate with ITSM stakeholders to define risk-based approval logic and deployment triggers
  • Ensure accurate change outcomes and automated closure or manual review processes
  • Customise Azure DevOps test plans to support risk-based logic
  • Advocate for automation in complex stakeholder environments
  • Contribute to policy and procedure updates supporting new processes

About You

You're a collaborative and technically skilled designer who thrives in complex environments and enjoys solving problems through automation and integration.

Skills & Experience

Hands-on experience with ServiceNow DevOps Change Velocity and Azure DevOps integration

Strong understanding of ITIL change management and automation opportunities

Experience designing workflows and business logic in ServiceNow

Familiarity with Azure DevOps pipelines and test plan customisation

Excellent stakeholder engagement and communication skills

Ability to produce clear design documentation and contribute to policy updates

NV-1 clearance or ability to obtain

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Abhi Naik at Clicks IT Recruitment on

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call or email

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