Residential Coordinator – Residential Care Services

About Infinity Community Solutions Ltd (ICS)

ICS is a boutique, secular, social purpose organisation delivering high-quality, evidence-informed services across Queensland and South Australia. We specialise in trauma-informed child and family services, including Out-of-Home Care, Family Support, and Disability Supports.

Our work is values-driven, outcomes-focused, and built on ethical, reflective practice. We believe in professional rigour, cultural humility, and making a meaningful difference, together.

About the role

The Residential Coordinator's role leads and coordinates a portfolio of residential care programs, ensuring children and young people with complex behavioural and therapeutic needs receive consistent, high-quality care. This role supervises and mentors the Care Team, supporting both daily care and therapeutic intervention.

You will balance hands-on operational oversight with strategic program coordination, ensuring safe, trauma-informed, and culturally responsive practice across the service. This is a challenging, rewarding role for an experienced practitioner who thrives in a dynamic environment and wants to make a tangible difference. Please note an on-call component applies to this role.

Key focus areas

• Lead, mentor, and supervise Residential Care Practitioners.
• Oversee the delivery of therapeutic care, daily programs, and critical/non-critical incident management.
• Collaborate on client transitions, assessment, and intervention planning.
• Maintain accurate, legible, and legally defensible documentation and reporting.
• Contribute to program improvement, compliance, and quality assurance initiatives.
• Promote culturally safe, inclusive practice and effective team culture.
• Participate in after-hours on-call duties as required.

What's in it for you

• Competitive salary with salary packaging options.
• Opportunity to work in a high-impact, child-focused, trauma-informed environment.
• Supportive team culture with professional development opportunities.
• Tools, training, and frameworks to enable you to deliver your best work.

Who we're looking for

• Diploma in Community Services or related discipline (essential); tertiary qualifications in Social Work, Psychology or Human Services is highly desirable.
• Minimum two years' experience providing high-level care to children and young people in residential or out-of-home care settings and direct experience across diverse settings. Demonstrated ability to create safe, supportive, and engaging environments for children and young people
• Skilled in coordinating daily routines, managing programs, and supporting positive transitions for children and young people. Skilled in behaviour support, including implementing Positive Behaviour Support Plans and supporting children with diverse developmental needs.
• Strong understanding of trauma-informed care, attachment, and therapeutic interventions. Experience coordinating daily routines and working collaboratively with families, psychologists, and other stakeholders to foster positive relationships that support children's growth, resilience, and wellbeing. Demonstrated leadership experience in a social welfare context, with the ability to supervise, coach, and support teams, including managing conflict and guiding staff through challenges. Commitment to child safety, accurate record keeping, and compliance with all relevant standards and legislation.
• Excellent communication and interpersonal skills, with the ability to build effective relationships across diverse stakeholders. Current Driver Licence and eligibility for all relevant checks (e.g., Blue Card, Working with Children).

Desirable

• Experience in reunification, and/or preadolescent care.
• Strong knowledge of Aboriginal and Torres Strait Islander cultures and contemporary issues affecting children and families.

How to apply

Please submit a cover letter (max 2 pages) outlining your interest and suitability for the role, along with your current resume.

Applications will be reviewed as they are received, and interviews may be scheduled throughout the process. We encourage you to apply early, as the role may be filled before the closing date.