Customer Success Director

5 days ago

North Sydney NSW, Australia Resonate Solutions Pty Limited Full time $120,000 - $200,000 per year

Are you a strategic, customer and team-centric leader? Do you enjoy establishing and enhancing customer relationships? Do you thrive on team- work and collaboration? Can you chart the strategy and build a CS team to achieve customer and business objectives?

Resonate are looking for a leader that will help grow and support our business and customers globally. You will join a management team with a deep bench of experience and a high-performance culture, allowing the successful individual to learn, move fast, be supported and grow. This is an exceptional opportunity to make a lasting impact during a time of accelerated growth.

About Resonate

Resonate is a fast-growing SaaS product company in the exciting customer experience domain, servicing the needs of leading Australian and international brands. We are a team that is dynamic, knowledgeable, and most of all fun. We have a very open culture with people that want to grow, learn and be part of something special. It is a great learning environment with the chance to build many skills while being on a rocket ship.

We are on an exciting journey and want to take you with us

We are looking for an energetic, passionate, and ambitious Customer Success wizard to play a key role in the growth of a great Australian tech story. Reporting to the CRO and working cross-functionally with Sales, Marketing and Product, the Customer Success Director will spent their time training, coaching and managing their team, as well as developing processes to ensure we retain/ grow our customers, and develop passionate and loyal advocates.

Requirements:

  • 5 + years of senior Customer Success experience
  • A passion for remarkable customer experience and problem-solving with a strong ability to balance customer needs and business priorities.
  • A track record of developing and mentoring great talent and building and motivating high-achieving teams in a fast-paced and dynamic, global environment.
  • Have a methodology and process to how you manage, renew and engage customers.
  • Plan and execute strategy to facilitate account growth via product and new business unit expansion.
  • Comfort working in a fast-paced, evolving, ambiguous environment
  • Technically proficient yet effective communicator both over the phone and in-person and when delivering demos/presentations.

Benefits:

  • Fast career growth
  • Competitive base salary with commission structure
  • Early-stage employee stocks
  • A fun culture that is supportive.
  • A flexible working environment
  • The freedom to be 100% yourself

Interested in joining our team?

  • Submit your resume along with a cover letter outlining why you think you would be perfect for this role
Company Overview

Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.

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