Head of Program Management DTS

Contract type: Fixed Term Contract (Full time)

Initial contract length: 1 year

The Program Manager Digital Trust Service position leads the Austroads DTS Program delivery. The Program Manager provides leadership and guidance to any staff from Austroads or its member agencies that are engaged to work on the DTS programs, including direct line management responsibility for allocated Project Manager and Coordinator resources and the management of both consultants and project management resources.

• Management of the DTS Program of works and projects relating to the delivery of up to 9 identified workstreams of the Program related to the mobile digital driver licences(mDLs) and credential verification, in compliance with Austroads project management framework.
• Establishing and coordinating effective governance arrangements for projects and other initiatives, and work collaboratively with the peer Heads of Governance, Comms and Assurance, Head of Technology and Vendor Management including stakeholders, vendors and technology partners.
• Engagement and management of external suppliers and contractors and ensuring these meet requirements and deliver value.
• Effectively collaborating with internal and external stakeholders, including to consult, inform and influence decision making.
• Monitoring and reporting on project performance, including the identification and escalation of issues and risks for resolution.

• Providing Program management oversight to the delivery of DTS services for applications development and operations (business-as-usual) projects which includes:

• Defining project objectives, high-level scope, roles and responsibilities, and resource requirements.

• Developing documentation including, but not limited to business cases, project proposals, RACI, project plans, project schedules, governance reporting packs, resource impact analysis (effort/cost estimations), cashflow forecast / actuals, project change requests, project change, risk and issue logs.
• Managing, tracking and preparing project status reports on schedule, budget, scope, quality, risks/issues, dependencies, project change requests according to project plan.
• Recruiting and managing of resources, updating and finalising contracts with consultancy service providers.
• Processing invoices for consultancy services against approved contracts.
• Mentoring and providing guidance to other team members.
• Undertaking detailed planning ensuring alignment with existing systems and strategy by working with architecture subject matter experts.
• Undertaking the role of Scrum Master to facilitate self-organising project team members to contribute to a successful delivery of a project.
• Understanding, managing and providing guidance in operations/applications configuration, data migration, change deployment and operational handovers.
• Ensuring Austroads maintains authoritative knowledge and expertise on relevant digital identity matters, and is effectively connected with relevant experts, forums and initiatives both nationally and internationally.
• Provision of authoritative direction and advice, including through presentations and reporting to the Board, executive group, and other key stakeholder forums.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role
• Other duties as directed and relevant to the role.

• Qualification or relevant experience in Program Management with Government and or Digital Identity and Verifiable Credentials project delivery
• Experience adopting a system-wide view and draw upon a range of information, ideas and perspectives to understand complicated problems
• Experience working collaboratively with consultants and technical writers to ensure Austroads products are of a high quality prior to publication
• Knowledge and experience working across government, research and industry sectors.
• Experience working with Executive Management Groups and multiple stakeholders to understand different viewpoints and plan a course of action.

To download a full copy of the position description please visit the Austroads website at:

• Access to Employee Assistance Program for all employees and their immediate family
• Extra 5 days personal leave per financial year
• Wellbeing allowance of up to $500 per financial year
• Flexible working arrangements and hybrid working from home available
• Additional paid parental leave entitlements
• Further education and professional development subsidisation and leave support.
• Access to further professional development through LinkedIn Learning subscription

Austroads is the collective of the Australian and New Zealand transport agencies representing all levels of government. We provide high-quality, practical and impartial advice, information, tools and services to help our members to deliver efficient, reliable and safe mobility to their customers.

Austroads employs approx. 100 people, with a national office and includes Austroads Enterprise business unit, the National Exchange of Vehicle and Driver Information Service (NEVDIS) based in Sydney, staff based in Brisbane, and Transport Certification Australia (TCA) based in Melbourne.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity, experience and thought, and actively strive for inclusive behaviours across our company and our work. The full position description can be found at

The successful candidate will be required to complete and provide a National Police Check (no older than 1 month) prior to their commencement with Austroads.

To apply for this role, please press "Quick Apply" and upload your resume and a cover letter explaining your interest in the role, and why you would be an exceptional candidate.

Due to the anticipated volume of applicants, only shortlisted candidates will be contacted.