Operations Supervisors

Neuron is Australia and Canada's leading e-scooter operator; it differentiates itself by being the best partner to cities while setting the standard for safety and sustainable operations. Its parent company, Neuron Mobility Holdings, is one of the world's top shared e-scooter operators and the clear market leader in the Asia-Pacific region.

Founded in 2016, Neuron is an industry pioneer and was the first to launch a docked e-scooter system. Since then, the company has introduced numerous industry firsts and innovations, including e-scooter battery swapping, geofencing control, and integrated helmets.

The Role

Our Operations Supervisor is the hands-on leader for our Ground Operations team, monitoring our Drivers, Ground Patrollers and Scooter Swappers. Primary KPIs relate to the availability of our Neuron e-scooters and e-bikes and the ideal distribution of e-scooters and e-bikes in the city (rebalancing). The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the Operations Associate, an Operations Supervisor may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives. There are two supervisor positions available, daytime (6am - 2pm) and afternoon (2pm - 10pm), four weekdays plus one weekend day. Times can be flexible for the right candidate.

What you'll do:

• Perform basic administrative tasks, such as shift scheduling and manpower deployment planning.
• Responsible for Operations KPIs
• Manage the Drivers in maintaining city availability (battery swaps), retrieving issues and returning scooters to the designated parking stations.
• Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand.
• Ensure timely pick up of assigned e-scooters from scooter consolidation areas.
• Ensure the Operations team performs quality control and basic maintenance on the e-scooters.
• Train new Operations staff members (conduct refresher training as necessary).
• Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.
• Represent Neuron as a positive brand ambassador.
• From time to time, assist other operational cities in AU in carrying out the above duties

What you'll need:

• A valid Open Class Driver Licence
• A suitable personal smart phone is required (generally an Apple or Android device from 2018 or newer)
• Flexible work schedule with the ability to work weekends.
• Comfort with lifting, carrying and manoeuvre kg as needed.
• A hands-on approach to leadership - our Operations supervisors will need to be comfortable managing "in the field" alongside their team members
• Self-starter who radiates positivity and possesses a "can-do" attitude
• Demonstrated ability to deliver results in a complex operational environment
• Strong communication and people skills.
• Ability to multi-task and keep up with a dynamic, fast-paced start-up.
• A keen curiosity in shared mobility and a growth mindset.

Our Values

Make It Happen

We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive

We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions

Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious

We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less

We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team

Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.
The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.

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