Controls & Settlements - Operations Associate

About the Opportunity

Job Type: Permanent
Application Deadline: 05 September 2025

Title Controls & Settlements - Operations Associate

Department    Banking , Payments and Distributions

Location Kingswood

Reports To Savin Sharma

Level Grade 1

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you're part of something bigger.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and  would  welcome  a  conversation  with  you  if  you  feel  you  might  benefit  from  any  reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

Banking , Payments and Distribution is responsible for the receipt and payment of monies to / from investors / intermediaries and the reconciliation of cash and stock positions for Fidelity's European based funds and Funds Network fund supermarket business. In addition, Banking Settlements & Distribution includes the processing of fund distributions, tax & interest accrual processing and various other control related activities for Business Operations.

The successful candidate, as a member of the Control & Settlement team will be responsible for supporting the growth of the Banking & Settlements activities. This role is responsible for ensuring that appropriate client money regulations and controls on customer assets are adhered to and best practice standards are maintained across all activities.

About your role

The Control & Settlement team is a part of the Banking, Payments and Distribution capability. The capability has a wide variety of different tasks which it undertakes, these include, being responsible for the investigation, settlement, and reconciliation of all non-standard onshore tax wrapped deals on a daily basis. Money movements between bank accounts, monitoring & Investigation of the cashbook & Ledgers, ISA/SIPP, CFP Keying, SIPP & BOND processing and Profit & Loss reporting. Items are received from other areas in the form of paper, e-mail and Xtrac work items. A level of communication with other business areas is necessary to ensure the prompt resolution of any queries.

This role of Associate is to support the Control & Settlement team and ensure that appropriate client money regulations on customer assets are adhered to. He / She will work in close tandem with UK stakeholders and counterparts to ensure smooth functioning of the processes in the India Service Centre. The successful candidate will possess strong technical ability and excellent interpersonal skills in order to ensure a smooth, efficient operation. The role will involve driving Fidelity's customer driven service within the department, allowing Fidelity to retain business and attract new assets to the Company. The successful candidate will also support the Team Manager of the function in managing key deliverables of the department.

• Responsible for the daily investigation, reconciliation and settlement of all Onshore Special Dealing for GIA using information received from Deal Corrections and system generated reports.
• Be responsible for the ongoing investigation and clearance of outstanding items on ledgers to ensure that all items are cleared promptly
• Perform ledger reconciliation via passing entries via defined portals
• Monitor and action items received via work hub queue on a daily basis.
• Processing of SIPP & Bond Payments to Standard Life. Investigation of exceptions & money movements between bank accounts.
• Monthly Profit & Loss reporting to Senior Management detailing operation P&L passed.
• Monitoring and recording of Deal Correction transaction from Sonata system on daily basis
• Investigation of exceptional dealing breaks in automated journey (On Sonata) and taking further action to resolve the same.

Other responsibilities include: -

• To gain regulatory knowledge and ensure knowledge is maintained.
• To gain knowledge of the products & procedures within Fidelity and also within the Financial Market, and ensure knowledge is maintained and updated regularly.
• To gain subject matter expertise in C&S and represent the team in projects impacting C&S.
• To suggest process improvements and drive them in collaboration with the team lead and other team members.

About you

• Effective communications with strong analytical skills with attention to detail.
• Bachelor's degree from a recognised university. 1-3 year previous experience in finance or related areas is desirable.
• To be able to prioritise and organise effectively to ensure deadlines are met.
• Demonstrates a high level of commitment to improving customer service / processes internally.
• Excellent communication skills.
• Good computer skills with knowledge of MS Word, Excel and Power Point.
• Ability to remain highly motivated and focused towards the key measurements.
• Team player who is also self-motivated and can work independently.
• Adaptable to changing business needs – a team player with a flexible approach.
• Energetic & enthusiastic and a supportive and proactive team player.
• Basic understanding of the FCA Client Money regulations will be an added advantage.

(Outro)

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit

We are an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.