Senior Delivery Manager

See Yourself in the Team

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience.

The Customer Data Domain powers the Group with high performance APIs and cloud data mastery solutions to deliver timely customer data to all channels and systems, ensuring our customers see complete views of their individual and entity data when interfacing with the Group.

Our work is aimed at collating information about all our customers into one infrastructure, providing a single view of customer for all users, whether front-line or analytical, and managing quality from the point of capture from the customer. We design and implement processes to maintain and improve the integrity and richness of our customer data over time and through the customer life-cycle.

We care about the identity of customers, the privacy and accuracy of their information, their rights and responsibilities in relation to Bank products and their relationships to each other. By leveraging customer information, we enable our staff to know and remember our customers, in order to give the best possible experience and provide what they want and need reliably.

Do work that matters

As the senior delivery manager for the Customer Data & Financial Crime Intelligence Enablement program (part of the AML Reforms Program), you will support the Executive Delivery Manager to collaborate across the Group to drive the coordination of delivery, including embedding the change within operational teams, aligned with the upcoming AML reforms for the initial customer due-diligence (ICDD) stream. Your mission is to drive consistency in planning, design and execution to meet the AML reform transition targets. You will support squads to build consistent solutions, that focus on customer experience as well as compliance, shaping of clear view of how new data points will be used and consumed by financial crime systems/processes.

This is an exciting opportunity for an experienced delivery leader who wants to shape the future design of critical Group systems, aligning them to a range of reform changes.

Responsibilities:

• Program manage the customer data & FC enablement program as a delivery stream of ICDD within the wider AML reforms program. This will involve establishing a coordination structure that works within a domain/crew/squad construct.
• Work with crew leads and product owners to align on delivery mechanisms within Jira to support cross domain visibility and tracking.
• Establish Group relationships with key business stakeholders (IB&M, RBS, Digital, BB, Ops) to support the delivery within their own domain and provide visibility of blockers for quick decision making.
• Coordinate the management of key delivery risk and issues, ensuring blockers are quickly identified and removed.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, and decisions we expect from our people.

What skills you will have:

• A background in program management of large complex change
• Knowledge and experience of financial crime compliance processes and obligations.
• Knowledge of customer data and how it is utilised to support FC processes and intelligence.
• Strong analytical skills and commercial acumen
• Experience in an Agile environment is desirable.

Your Development and Career Progression:

At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses, and communities we serve. As a value's driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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