Tenant Services Officer

About Us

Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia. Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities.

Unity's Boarding House Program provides a home each night to 117 of the most marginalised and disadvantaged people in the community.  We offer accommodation at four locations in the CBD for vulnerable individuals who need affordable housing options and can live independently. The Terrace is staffed 24/7 with the three other sites managed in an outreach capacity.

Why work with Unity?

When you work with us, you are not just taking on a job—you are making a real difference in the lives of our tenants in stable, long-term boarding houses. We offer shift options across a 24/7 roster, allowing flexibility and work/life balance. With free on-site parking and a convenient CBD location, your commute is made easier. Plus, Unity provides a range of benefits, including salary packaging and access to our Employee Assistance Program. If you are looking for a role where your contributions are valued and your wellbeing is prioritised, Unity is the place for you.

About the Role

We are currently seeking a Tenant Services Officer to join our Boarding House Team on a casual basis. The primary purpose of the role is to:

• Provide professional and positive community relationships, including exceptional customer service to tenants, community members, and service providers.
• Assist tenants to establish and maintain secure tenancies.
• Undertake cleaning duties.
• Perform reception duties, such as answering the door, responding to telephone calls, and record-keeping.
• Ensure a safe and clean residential environment for tenants, support workers and other visitors to the sites.
• Assist with the management of Rooming House requirements including room inspections.
• Assisting the Team Leader with the selection and allocation of new tenants as well as preparing vacant rooms for the next tenant to maximise boarding house occupancy rates in line with organisational Key Performance Indicators.

This role is classified under the Hospitality Industry (General) Award 2010, as Guest Service Grade 3, with wages including penalty rates for applicable shifts. Standard shifts are 8 hours, starting at 7am, 3pm, or 11pm. Additional shifts may be available to cover staff absences or during busy periods.

About You

We are looking for individuals who are people-focused and have experience in fields such as youth work, aged care, social work, nursing, security, or disability services. You're seeking a role that offers flexibility and a balanced approach, allowing you to make a meaningful impact while working independently. With strong communication skills and the ability to remain calm under pressure, you know how to connect with others while maintaining healthy boundaries and separating your work from personal life. A well-crafted cover letter that highlights your qualifications and real-life experience is an important part of our screening process.

How to Apply

Has the above caught your interest? Hit the 'apply' button now, and include your CV and cover letter addressing the following selection criteria:

1. Excellent customer service skills and a positive attitude
2. Empathy for people facing disadvantage
3. Ability to work independently
4. Relevant experience working in areas such as community or disability services
5. Willingness and availability to meet the mandatory requirement for rostered shift work across day, evening, and night shifts
6. High level administration and IT skills

A copy of the position description can be found at Email enquiries about this role can be directed to  Please note that Unity will not be accepting recruitment agency submissions for this position.

Unity Housing is an equal opportunity employer committed to building a diverse workforce. We strongly encourage Aboriginal and/or Torres Strait Islander Peoples to apply. We are dedicated to making our recruitment process accessible and can provide reasonable adjustments as needed. If you require any support or adjustments to participate in the process, please let us know.

Applications close: Tuesday 21 October 2025