Senior Medical Receptionist

About us:

We're leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

About the service:

The Wollongong Mental Health Hub is a community mental health and wellbeing service, providing community outreach and in HUB supports. We are open to everyone in the community for mental health support. Participants can access a range of community mental health support services; clinical mental health services; care coordination and Peer supports.

On Offer:

• Based in Wollongong, NSW
• Permanent, full-time opportunity available
• Salary Packaging options (up to $15,899 tax free)
• Meals and entertainment allowance of up to $2,650
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day
• Typing of Medical letters to members of the clinical team
• Monitoring of Mental Health Care Plan and sessions to ensure seamless service delivery
• Liaise with Clinical Service Manager to manage MBS billing and other billing systems through Medicare and other funding streams
• Liaise with Clinical Service Manager to monitor and manage client pathways
• Support the Clinical Service Manager in accessing General Practitioners and other community stakeholders for sharing information about Stride Hub

Requirements:

• Ideally a Certificate III in Medical Administration or similar qualification
• Excellent administration, time management and organisational skills with attention to detail.
• Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds
• Proven record in working closely with and being a successful member of a multidisciplinary team
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Well-developed customer service skills
• Ability to think and act calmly and deal sensitively with distressed people.
• Proficient Microsoft Office skills
• Understanding of duty of care, rights to privacy and confidentiality
• Must have good availability
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 19 September 2025. Please be advised that the listing may close earlier if sufficient applications have been received.

For any queries please email

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