Housekeeping Supervisor

Looking for a rewarding opportunity in a picturesque setting? Join our team at BIG4 Ballarat Windmill Holiday Park, known for its stunning location and commitment to exceptional customer experiences. As a family owned and operated park, we prioritise creating a warm and welcoming atmosphere for our guests. Be part of a close-knit team where your contributions make a difference. Explore a fulfilling role amidst beautiful surroundings at our extraordinary park.

About the Position:

We are seeking an enthusiastic and organised Housekeeping Supervisor to lead our housekeeping team. As the Housekeeping Supervisor, you will play a pivotal role in maintaining the cleanliness and overall presentation of our holiday park accommodations. Your commitment to excellence will ensure that our guests enjoy a comfortable and memorable stay. We have a casual position available.

Key Responsibilities

• Supervise: Lead and motivate a team of housekeeping staff, ensuring efficient and effective operations.
• Rostering and Schedule Allocation: Create and manage schedules for housekeeping staff, including rostering, and allocating cabins to be cleaned.
• Quality Assurance: Ensure your team upholds high standards of cleanliness and hygiene throughout the park's cabins and communal areas by conducting regular inspections and audits, and completing linen returns.
• Inventory Management: Oversee stock levels for cleaning supplies and cabin essentials and coordinate with management to replenish as needed.
• Training and Development: Train new team members and provide ongoing coaching to existing team members to enhance their skills.
• Workplace Safety: Adhere to workplace safety regulations, ensuring a secure environment for both staff and guests
• Guest Satisfaction: Handle guest inquiries, concerns, and special requests promptly and professionally.
• Collaboration: Work with reception and grounds staff to enhance the overall guest experience.

About You:

• Availability Mon-Fri, estimating ~30 hours/week.
• Experience: Previous experience in housekeeping essential.
• Leadership: Ability to lead and inspire a team.
• Strong Interpersonal skills: Approachable, reliable and team-minded; builds positive working relationships and encourages positive workplace culture.
• Attention to Detail: A keen eye for cleanliness and presentation.
• Communication: Excellent verbal and written communication skills with the ability to provide clear instructions and feedback to team members.
• Problem-Solving: Ability to handle challenges and resolve issues effectively.
• Flexibility: Willingness to work weekends and public holidays as required.

Requirements

• Own Transport: Must have reliable transportation to work.
• Physical Stamina: Physically fit to perform housekeeping tasks.
• Reliability: Punctuality and dependability are crucial.

Perks and Benefits

• Stay active. Spend your day on the move between cabins and amenities, keeping spaces spotless and guest-ready—ideal if you'd rather not be stuck behind a desk.
• BIG4 employee perks. Free BIG4 staff membership entitling you to discounts at all BIG4 parks Aus wide.
• Feel-good factor. See the immediate impact of your work on guests' holidays and take pride in presenting one of Ballarat's favourite family parks.