Support Coordinator

1 day ago

Darwin, Northern Territory, Australia HOP Cloud HR & Payroll Full time
Introduction

We are dedicated to supporting people living with disabilities through provision of high-quality SIL Accommodation and in-home care services. We are committed to fostering independence and enhancing the quality of life for every individual we support.

Born in Darwin, we're proud to bring our customer-focused approach to participants across the Northern Territory and Queensland. Our PARTT values - Partnership, Accountability, Respect, Trust and Transparency - guide everything we do



Description

Role Summary

As a Support Coordinator, you will work with NDIS participants and their networks to identify goals, access services, and foster independence. You'll oversee service delivery, engage with providers and participants, and explore new support options.

Key Responsibilities

  • Implement supports from NDIS plans including formal, mainstream and funded services.

  • Assist participants to understand their plan funding, negotiate services and monitor delivery.

  • Manage time-limited specialist coordination for high-risk situations, and provide crisis support when needed.

  • Use a strength-based, person-centred approach to develop support plans.

  • Build and maintain professional relationships with participants, families/carers and advocates.

  • Resolve client issues and complaints fairly in accordance with policy.

  • Maintain contact with participants, manage your caseload, and record interactions accurately.

  • Stay updated with community resources and coordinate referrals.

  • Foster effective partnerships with service providers, the disability & mental health sectors, and the NDIS.

  • Comply with relevant legislation, codes of conduct, NDIS policies, billing requirements and documentation standards.

About You

  • Strong organisational, administrative, time-management and communication skills.

  • High attention to detail, excellent problem-solving and decision-making ability.

  • Cultural sensitivity, inclusivity and ability to build trust and rapport.

  • Comfortable managing change, identifying opportunities for innovation, and handling financial aspects such as billable hours and budgeting.

  • Ability to work independently with your own caseload while contributing to a culturally diverse team.

Qualifications & Experience

  • Relevant tertiary qualification in; Disability, Individual Support, Community Services, or substantial demonstrated experience

  • Minimum 2-3 year's experience as a Support Coordinator or in Case Management, with experience in complex support needs.

  • Knowledge of the NDIS and disability sector, including how to optimise supports for participants.

  • Familiarity with human rights-based, person-centred, positive behaviour support and active support approaches.

  • Ability to coach, mentor and develop a team. 

  • Proficiency in Microsoft Office.

  • Current NT unrestricted driver's licence

  • National Police Check

  • First Aid & CPR certificate

  • Valid NDIS Worker Card

  • OCHRE Card.

Hands on People is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds.


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