Ford Service Manager

3 days ago

Mackay, Queensland, Australia Mackay City Auto Group Full time $80,000 - $120,000 per year
About Us

Mackay City Auto Group is one of North Queensland's leading automotive dealerships, proudly representing a range of trusted brands — including Ford. We're committed to providing exceptional customer service, high-quality workmanship, and a supportive team culture where our people can thrive.

We're now looking for an experienced and motivated Ford Service Manager to lead our busy service department and continue delivering the outstanding customer experience our dealership is known for.

About the Role

As the Ford Service Manager, you'll be responsible for managing the day-to-day operations of our Ford Service Department — ensuring a high-performing, customer-focused, and profitable operation. You'll lead a skilled team of technicians and service advisors, maintain manufacturer standards, and drive department growth through excellent service delivery and team development.

What You'll Be Doing
  • Lead, motivate, and develop the service team to achieve departmental and manufacturer KPIs.
  • Oversee daily workshop operations, ensuring jobs are completed efficiently and on time.
  • Deliver an exceptional customer experience from booking to vehicle handover.
  • Manage warranty, maintenance, and repair operations in line with Ford Australia standards.
  • Analyse financial performance and implement strategies to boost productivity and profitability.
  • Maintain compliance with WHS and environmental standards.
About You

You're an experienced automotive professional who leads by example and knows what great customer service looks like. You enjoy developing people, solving problems, and driving results in a fast-paced environment.

You'll bring:

  • Previous experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
  • Strong understanding of dealership service operations and customer care standards.
  • Proven leadership and people management skills.
  • Business acumen and ability to analyse KPIs and financial reports.
  • Excellent communication, organisation, and problem-solving abilities.
  • Current Queensland Driver's Licence.
What We Offer
  • Competitive salary package and commission.
  • Supportive leadership and an established, reputable dealership group.
  • Career growth and ongoing professional development opportunities.
  • A positive, team-focused work environment in beautiful Mackay.
Join Our Team

If you're ready to take the next step in your automotive career and lead one of the region's top Ford service departments, we'd love to hear from you

Apply now with your resume and cover letter — or contact us directly for a confidential discussion.

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