Event Cinemas Cairns

Title: Frontline Team Member

Position Overview:

Become part of the Event Cinemas Cairns team at our three locations - Cairns Central, Earlville and Smithfield.

About the role:

• Contribute to daily operations, upholding standards and pursuing best practice
• Subject to knowledge and skill at this level, a frontline team member may operate flexibly as required between work areas
• Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard
• A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level

Key responsibilities

• Complete duties as per standard operating procedures
• Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience
• Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
• Maintain product stock levels and presentation, in accordance with planograms where applicable.
• Operate registers, ticketing systems and undertake cash handling
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• Lost property maintenance
• Follow Workplace Health and Safety policies and procedures including emergency procedures
• Attend and complete all mandatory training sessions as designated by EVT
• RSA Qualifications as required

Skills and Experience

These are the desired skills and experience for this role:

• Competent in basic Maths and English
• Competent in cash handling
• Flexibility to work a mix of shifts including nights, weekends and holidays
• Experience in hospitality or a customer facing role is strongly desired
• Ability to work across our three locations in Cairns (Central, Earlville & Smithfield) is advantageous

Behavioural Capabilities

The following are the mindsets and behaviours required for this role:

• Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
• Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Communication: Displays effective communication with all team members and customers.
• Decision Making: Ability to make effective decisions.
• Work Standards: All tasks are completed to the highest standards.
• Personal Presentation: Maintains personal presentation and grooming.
• Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

Benefits and perks:

• Team member discounts from your first day on the job
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• 50% off stays at EVT hotels - Rydges, QT, Atura, Lylo, more
• Career growth opportunities through our EVT network
• Local community invovlement, volunteering and charitable giving
• Australia and NZ's largest and most diverse experiences company