VoC Lead

Your Next Opportunity

Campbell Property Group (CPG) is a leading volume home builder dedicated to delivering quality homes and exceptional customer experiences. We are committed to innovation, integrity, and making the dream of homeownership a reality.

We are looking for an experienced Voice of Customer (VoC) Lead to transform how we listen to, understand, and act on customer feedback. In this strategic role, you will design and implement a comprehensive VoC program, turning insights into actionable strategies that improve satisfaction, reduce warranty costs, and strengthen our reputation as a customer-centric builder.

Join us as we build a best-in-class customer experience function that sets new standards in the industry.

What You'll Do

• Develop and implement a VoC strategy aligned with business goals.
• Design multi-channel feedback frameworks across the customer journey.
• Analyze customer feedback using surveys, focus groups, and social media listening.
• Present actionable insights to senior leadership and drive improvements.
• Collaborate with cross-functional teams to address customer pain points.
• Establish closed-loop feedback processes to resolve customer issues.
• Drive cultural change toward customer-centricity across the organization.

About You

• Bachelor's degree in Business, Marketing, Customer Experience, Psychology, Statistics, or related field (Master's/MBA preferred).
• CCXP certification, Six Sigma/Lean certifications, or experience with construction management software.
• Background in quality management or business process improvement.
• 5-7 years in VoC, Customer Experience, or Market Research roles; 2-3 years in construction, home building, or property development.
• Skills: Expertise in survey tools (e.g., Qualtrics, Medallia), data analysis (Excel, Power BI, Tableau), CRM systems (Salesforce, HubSpot), and customer experience metrics (NPS, CSAT, CES).
• Analytical thinking, strategic mindset, communication excellence, stakeholder management, and project management.

Why Join Us?

• Impact: Directly influence company strategy and customer experience transformation.
• Growth: Clear career progression, skill development, and industry leadership opportunities.
• Culture: Collaborative environment, customer-centric values, and work-life balance.
• Rewards: Competitive salary, performance bonus, health insurance, retirement savings plan, professional development budget, and flexible working arrangements.

Apply today
Take the lead in shaping exceptional customer experiences.

Submit Your Application By The 28th November, With

• Your current resume/CV.
• A cover letter explaining your interest and alignment with the role.
• Optional: A portfolio or case study showcasing your VoC expertise.

About Us

At Campbell Property Group (CPG), we're passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our Businesses Include

• Clarendon Homes – award-winning, innovative homes across QLD and NSW
• Domaine Homes – affordable, stylish homes designed for modern families
• CPG Estates – developing vibrant, sustainable communities
• Loan Market Elevate – expert financial solutions to support our customers' property journeys

With over 40 years in the home building industry, we've built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.