Associate GTM Operations Engineer

About Us
Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.
Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.
Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined.
About The Role :
Immutable is building the future of player onboarding, discovery, and engagement. Our mission is to help more games launch successfully using next-generation growth and automation tools.
As an Associate GTM Operations Engineer, you'll sit at the intersection of Applied AI, Automation Engineering, Support Operations, and Commercial Strategy. You'll help scale our automation-led support engine, streamline GTM workflows, and build tools that empower our Commercial, Growth, and BD teams.
This is a high-impact, hands-on role where you'll diagnose issues, optimise processes, build automations, and work closely with Product and Engineering teams to improve our customer and internal user experience. You'll Be Empowered To

• Supercharge the Commercial Engine: Architect, optimize, and execute the critical processes, tools, and data workflows that form the backbone of our commercial team.
• Scale Intelligent Support: Take ownership of our customer support function, driving initiatives that allow us to scale efficiently while maintaining a world-class user experience.
• Accelerate GTM Strategy: You will play a pivotal role in the Go-to-Market strategy for Immutable Audience, designing and deploying automation initiatives that widen our reach and impact.
• Unlock Insights Through Data: Conduct ad-hoc analysis and provide insights that inform GTM strategy, customer onboarding, and support efficiency.

We'd Love You To Bring

• Strong troubleshooting skills with the ability to distinguish symptoms from root causes.
• Experience working in technical support, RevOps, operations engineering, or workflow automation.
• Ability to communicate complex technical details clearly to both technical and non-technical audiences.
• Comfortable working with data (SQL, dashboards, analysis) to support decision-making.
• Curiosity, proactivity, and a strong bias toward learning new systems and solving problems at scale.

Bonus Points For

• Experience using or integrating AI tools (LLMs, agents, prompt engineering, automation tools like Make/Zapier/N8N/RelevanceAI).
• Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar.
• Previous exposure to GTM, RevOps, support operations, or startup environments.

Why This Role Is Exciting

• You'll gain deep experience across AI systems, GTM tooling, commercial strategy, and support automation.
• You'll work closely with talented Engineering, Product, Growth, and Customer teams in a fast-paced, high-ownership environment.
• You'll directly shape how Immutable supports both players and studios at scale.
• Your work will have immediate visibility and measurable impact (revenue, workflow efficiency, support quality).

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:
Attracting the best global talent: We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.
Levelling up your growth We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development Enjoy access to free online courses via Udemy
Helping you thrive Enjoy USD $800 per year to put toward your health and wellbeing Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
Leave when you need it the most: New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.
We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you
Join us in shaping the future of web3 gaming
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