Service Leader

Service Lead | Early Childhood Approach | Mackay

• Employment Term: Maximum Term to end of June 2026, Full-Time (76 hours per fortnight)

• Location: Mackay

• Remuneration: $55.72 p/hr + 12% super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people's lives.

As a Service Lead, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let's make a meaningful difference, together

Your part in our UnitingCare team 

The Early Childhood Approach (ECA) service works as a Partner in the Community delivering the NDIS, supporting children and their families up to the age of 9 years, who have a disability, developmental delay or concern.

The ECA Lead is responsible for program management, team leadership and development, stakeholder engagement, quality assurance, financial management, data analysis and reporting, compliance and risk management and continuous improvement activities within the operational objectives of the Early Childhood Approach Partner service.

This position will:

• Manage the day-to-day operational and business administration function of the service

• Provide professional leadership to the Early Childhood Approach program's employees.

• Work collaboratively with the team, the extended leadership team and other internal and external stakeholders to deliver best practice for the children we serve, and their families.

What makes a difference for us?

• Tertiary qualifications in a relevant human service field – allied or non-allied health with ideally an early childhood focus.

• NDIS Workers Screen

• Current drivers' licence.

• Positive Blue Card

• Demonstrated experience to effectively lead and manage a multidisciplinary team to achieve service performance outcomes, together with an ability to provide quality supervision and training

• Knowledge of managing operational and administrative support functions within the service area.

• Knowledge of NDIA's business system PACE is beneficial but not essential.

• Knowledge of relevant legislation, policy and licensing requirements associated with the Uniting Care Early Childhood Approach.

• Knowledge of risk management and mitigation principles, continuous improvement, workplace health and safety and human resource management.

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We'd love you to be part of our UnitingCare family  

Joining our FaDS, team, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.