Team Leader

About Capella Hotels And Resorts
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney
Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia's stunning panorama. Located steps from the city's most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary
The In-Room Dining Team Leader is responsible for coordinating the service workflow for in-room dining and amenities, ensuring exceptional guest experiences and maintaining high standards of excellence in deliverables.

The Role

• Oversee the delivery of an outstanding in-room dining experience by anticipating guest needs and providing knowledgeable service regarding our menu options, beverage selections, and daily specials.
• Inspire and lead your team with a clear vision, fostering a culture that reflects our commitment to high standards and exceptional service.
• Communicate expectations, recognise team performance, and ensure consistent delivery of desired business outcomes.
• Collaborate with the management team to oversee daily operations and guarantee adherence to service standards, departmental policies, and hotel procedures.
• Champion our menu offerings, providing guests with insightful recommendations and expertly curated food-and-beverage pairings.
• Interface with kitchen staff to manage timing for meal delivery, address special requests, and ensure product availability.
• Analyse guest feedback through comments, reviews, and direct interactions, using this input to drive continuous improvement in service quality.
• Empower team members to exceed guest expectations by taking ownership of their roles and embracing a proactive approach to service.
• Monitor team performance, offering effective feedback, recognition, and conducting performance appraisals.
• Mentor individual team members to promote growth, setting both short- and long-term goals to enhance engagement and fulfilment.
• Facilitate pre-service briefings in the absence of management.
• Ensure all opening and closing checklists are properly completed each day.

Talent Profile

• A General Education Certificate or Diploma in Hospitality Management with a focus on Restaurant Management is preferred.
• Previous experience in a similar role is an advantage.
• Familiarity with restaurant systems such as Symphony or Seven Rooms.
• Exceptional communication skills paired with a passion for guest relations.
• Strong command of written and spoken English.
• Willingness to work on a rotating shift basis, covering both morning and afternoon shifts.
• Valid working rights in Australia.

What You Will Receive With Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.
• Please note that only candidates who are shortlisted will be contacted.