Warehouse & Logistics Team Lead

Job Title:  Warehouse & Logistics Team LeadLocation: Hillsdale, SydneyOverview of Role:  The Warehouse & Logistics Team Lead is responsible for managing the efficient, accurate, and timely flow of goods across all warehouse and logistics activities. This includes inbound and outbound logistics, inter-org transfers, import/export compliance, shipping execution, and reverse logistics. The role is accountable for all logistics performance metrics (OTTC, OTS, freight cost efficiency, and accuracy) while ensuring compliance with company policies, customer requirements, and regulatory standards. The Team Lead provides daily leadership to the warehouse team, drives process optimization, and serves as the first point of contact for Australia Post and other carriers. This position is key in ensuring customer satisfaction, cost optimization, and operational stability as the business scales. What you will do: Warehouse Operations:Supervise, coordinate, and actively participate in daily warehouse operations. Lead, mentor, and train warehouse staff to achieve targets in productivity, quality, and safety. Manage receiving, inspection, put-away, picking, packing, and dispatch operations. Conduct cycle counts, stock checks, and reconciliations to ensure >98% inventory accuracy. Ensure safe handling, space utilization, and compliance with health & safety standards. Oversee efficient loading/unloading of incoming and outgoing freight. Logistics & Transportation ManagementOwn all key logistics performance metrics: OTTC, OTS, freight cost, and carrier service levels. Act as the first point of contact with Australia Post and other carriers for daily coordination, escalations, and performance reviews. Manage inbound and outbound transportation flows, including inter-org shipments and transfers across AU/NZ facilities. Optimize transportation planning and carrier selection to balance cost, service, and lead time. Negotiate, review, and monitor carrier performance to ensure reliability and compliance. Import, Export & ComplianceManage all import and export processes, ensuring compliance with customs, trade, and regulatory requirements. Prepare and review shipping documents (commercial invoices, packing lists, manifests, bills of lading, certificates). Ensure customs declarations, tariffs, and duties are accurate and aligned with trade regulations. Support external audits and maintain compliance with all import/export legislation. Shipping Line ExecutionEnsure orders are prepared, packed, labelled, and manifested accurately and on time. Prevent misroutes, monitor track & trace, and resolve carrier issues proactively. Guarantee that all shipments are traceable and meet customer expectations. Manage documentation accuracy to eliminate delays in the shipping process. Reverse Logistics & Special HandlingOversee returns management, including inspection, documentation, repair, rework, restocking, or disposal. Lead Sample Room operations, ensuring close integration with shipping and logistics. Manage Goldstar special handling activities from startup through ongoing execution. Leadership & Continuous ImprovementServe as the first escalation point for all warehouse and logistics issues. Track, analyze, and improve KPIs in warehouse efficiency, OTTC, OTS, freight cost, and inventory accuracy. Drive continuous improvement and transportation optimization initiatives (route planning, consolidation, inter-org synergies). Collaborate cross-functionally with production, planning, customer service, and procurement to align priorities. Support and lead internal and external audits. Build a culture of safety, accountability, and high performance. What we need from you:2+ years' experience in warehouse operations and logistics coordination Proficiency with inventory systems, shipping software and Microsoft Office Strong organisational, communication and problem-solving skills Ability to work independently in a fast-paced environment About us At globalcatalogue, we're proud of our heritage as a 100% family-founded Australian company. Today, we're equally proud to be part of Goldstar, a global leader in promotional products across North America, Europe, and Oceania. Together, we bring the best of both worlds: local knowledge and global reach, offering innovative products, creative branding solutions, and exceptional service. Founded in 1981 and headquartered in Sydney, we've built a strong reputation based on trusted relationships and consistent results. With over four decades of experience and a highly skilled team, we now deliver advanced global ordering capabilities through Goldstar's expanding network. Our growth means Australian distributors can now access a broader range of writing instruments, stationery, drinkware, bags, and more, supported by faster service and streamlined fulfilment. With enhanced resources and quick turnaround times in Sydney, Brisbane, and Melbourne, we're well equipped to meet increasing demand while delivering a seamless ordering experience. As we look to the future, we remain focused on innovation and committed to offering products and services that evolve with the needs of our customers. #LI-DNI