Trainee Internal Salesperson

About us
Automation Systems and Controls (ASC) are an Australian owned automation engineering services and electrical automation sales company, supplying a broad range of industries with Automation, Machine Vision and ID, Robotic and Safety Solutions.

The role
Join our small Internal Sales team located in Bayswater. Customers are at the forefront of everything that we do so your days will be full, ensuring that we provide an exceptional service. You will be a great communicator and problem solver who is committed to getting the job done to achieve our business objectives. To be successful you will need to be customer centric, detailed, responsive and cope well under pressure.

If you have spent time in the trade and are looking for a new opportunity in an office environment as part of a dynamic Sales Team, please submit your resume and any associated supporting documents for review.

What you would do

• Take responsibility as the first point of contact for customer inquiries, ensuring that you deliver a high quality of service via phone, email and other communication channels

• Electrical Parts identification and associated project based parts sourcing will be a key facet of the role.

• Finalise delivery dockets and timely invoicing of all outbound orders

• Accurate data entry and ability to resolve inbound discrepancies/errors with vendors

• Book transport, track special/time critical orders, liaise with carriers on transport escalations

• Maintain open communications

• Assist warehouse where required

• Be adaptable and agile – sometimes needing to switch between tasks quickly

• Be solutions oriented - handle complaints, provide appropriate solutions, follow up and resolve issues whilst maintaining a positive attitude

• Support year-end inventory and audit of warehouse