Control Assurance Analyst

6 days ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $80,000 - $120,000 per year
  • Full-time, Permanent Opportunity
  • Hybrid working
  • Chinese language skills sought after for this role
See yourself in our team:

Your role will sit within the CommSec COO Quality Assurance Team. You will be responsible for supporting the CommSec Customer Engagement and Broking teams through reviewing phone and written communications with customers to ensure that we are delivering a superior customer experience and adhering to business practices to minimise risks.

Do work that Matters

You will play a critical role within the business by performing quality assurance reviews across CommSec Customer Engagement and Broking.

More specifically you will
  • Perform quality assurance call and email reviews across CommSec Customer Engagement and Broking including bilingual reviews
  • Provide constructive feedback and suggestions to support leaders and the frontline in having quality conversations with our customers
  • Identify and present trends, gaps and risks at both an individual and centre level.
  • Ensure compliance and operational risk incidents are identified and raised in a timely manner
We're interested in hearing from people who have

Essential:
  • Detailed or SME knowledge of equities and stockbroking.
  • Mandarin language skills, with strong spoken and written communication.
  • A risk mindset and demonstrate the ability to identify and manage risk.
  • Stakeholder management skills.
  • Attention to detail.
Desirable:
  • Exposure to CommSec.
  • Cantonese language skills
  • Tertiary qualifications in finance, accounting, or related subjects.
If this sounds like the role for you, apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 20/11/2025

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