Operations Manager

2 weeks ago

Cockburn Central, Western Australia InsureBuild Full time $80,000 - $120,000 per year

About the business

Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm and malicious damage.

About the Role:

The Operations Manager is responsible for delivering on performance of the team and ensuring KPI achievement to assist the business in meeting its performance needs according to the insurance company's contract or account. Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathise with our customers who have been impacted by events such as fire, storm, floods and more.

This role is a full-time, office-based position based in Cockburn Central, Perth.

Please note that this position will commence in mid -January 2026.

On a day-to-day basis, you will:

  • Be accountable for your teams claim performance and ensure team members are actively monitoring their portfolio
  • Act as a point of escalation for any disputes or complaints
  • Complete regular auditing of team member claims to ensure compliance and provide feedback accordingly
  • Interact with customers, clients, trades and internal staff to build strong relationships
  • Communicate positively, lead by example and empower your team
  • Monitor and coach team members to achieve KPI's for inbound and outbound calls
  • Coordination of internal calendars and schedules
  • General errands and ad-hoc duties as required in a busy office

We're looking for people with:

  • Proven team management experience
  • Excellent communication skills and friendly telephone manner
  • Minimum 3 years' experience in insurance or a call center environment
  • Good computer skills and the ability to use multiple systems at once
  • High attention to detail and strong organisational skills
  • Ability to work in a fast paced, high volume office environment
  • Previous experience in a leadership position
  • Previous experience dealing with trades is an added advantage

The ideal candidate must have:

  • Attention to detail
  • Excellent communication skills, both verbal and written
  • A friendly, proactive & can do attitude
  • Strong administration skills
  • Be well organised, highly motivated & have strong negotiation skills
  • A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)
  • The ability to multi-task, take initiative & problem solve
  • Previous insurance industry or trade related customer service experience is desirable

This role will work within a local team and report to our National Management Team.

Occasional interstate travel to other offices to assist in the increased workloads following major events may be required.

If you feel you have the required skills along with a customer focused and pro-active manner, please APPLY NOW.

This role will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company

Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.

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