EOC Team Member – Baseline Required

2 weeks ago

Canberra n Capital Territory, Australia Launch Group Full time $60,000 - $100,000 per year

EOC Team Member – *Baseline Clearance Required*

  • Job Family- IT Operations
  • Systems/technology/methodology – Monitoring systems dashboards, ITSM Service Now tool, ITIL methodology, MS office

  • Qualifications in Computer Science, Engineering or similar areas

  • 1+ years of IT experience minimum

  • Basic understanding of ITIL methodology

  • Key Activities:

  • conducting 'eyes on glass' monitoring and situational awareness of the clients IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;

  • raising Incidents via the clients IT Service Management Tool;
  • making required updates to external System Availability dashboards;
  • coordinating Application maintenance page stand up and take down across the MVE as requested by the client;
  • applying business intelligence to form business, operational and executive views for reporting;
  • monitoring the Environment against an agreed threshold;
  • engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;
  • assisting the ESM Service Provider with the ITSM and SIAM processes;
  • logging Infrastructure events where necessary;
  • providing proactive notice to avoid Incidents; and
  • providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:
  • identifying Event Management and System health thresholds;
  • raising Incidents after determinisation;
  • working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and
  • engaging with the Service Desk and client teams to assist with information and communications;

  • Shift Work FAQs:

  • What is the duration of the shift? – The team is 24 X 7 with 3 shifts of 8 hours each.

  • What are the hours of the shifts? – expected to be 7 am to 3 pm, 3 pm to 11 pm & 11 pm to 7 am which can move by 1 hour plus or minus at best
  • Is there weekend work? -yes weekend shifts also
  • How long will each person do the shift work for? i.e. will the shifts rotate after every x weeks?- yes there will be a rotation after every 2-3 weeks as per the policy
  • Will it be a mix of night shift and day shift within the same rotation?-Yes
  • Where will the shift work take place? i.e. will it be from home, client office or consultancy office? – Most will be in client office only

If you are interested and qualified, please apply today

  • Team Member

    1 day ago

    Canberra, n Capital Territory, Australia Canon Business Services ANZ Full time $45,000 - $60,000 per year

    Canberra work locationCasual employment opportunity (Monday to Friday working schedule)Due to client requirements, candidates must be an Australian Citizen or Permanent Residency at the time of submitting the application.About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps...

  • Team Member

    1 week ago

    Canberra, n Capital Territory, Australia Grill'd Full time $40,000 - $60,000 per year

    At Grill'd, we're more than just burgers - we're about epic vibes, fresh flavours, and moments that make people smile. With 175+ restaurants nationwide and a crew that's as passionate as they are friendly, we're on the hunt for energetic, people-loving Team Members to bring the good times to ourCanberra Centrerestaurant.Whether you're flipping patties,...

  • Team Lead, CAD

    1 week ago

    Canberra, n Capital Territory, Australia Fujitsu Full time $80,000 - $120,000 per year

    We Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the RoleWe are seeking aTeam Leadfor our...

  • Full Time Team Members

    2 days ago

    Canberra, n Capital Territory, Australia JB Hi-Fi Full time $40,000 - $80,000 per year

    About UsJB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and support our...

  • Junior Application Support

    1 week ago

    Canberra, n Capital Territory, Australia Talent Full time $60,000 - $80,000 per year

    Job Title: Junior Application Support Developer (Defence Project)We're looking for a motivated team member with 1-3 years of experience to join our defence project team. You'll support and maintain a key application while developing your coding and technical skills.What we offer:Opportunity to learn from experienced professionals in the defence...

  • Systems Engineer

    2 weeks ago

    Canberra, n Capital Territory, Australia Downer Professional Services Full time $100,000 - $150,000 per year

    Join our Downer Professional Services team and play a key role in delivering complex defence and national security projects that safeguard Australia's future.Downer Professional Services is comprised of two business units, our Technical, Advisory, and Capability consulting practice and Team Downer, a major service partner to Defence. Together, we are a...

  • APS6 Senior Financial Accountant

    7 days ago

    Canberra, n Capital Territory, Australia Randstad Australia Full time $80,000 - $120,000 per year

    Randstad is currently seeking an experienced Senior Financial Accountant (APS6) to join a high-performing federal government team.Non-Ongoing | Canberra , ACT | 12 Months | Baseline ClearanceKey ResponsibilitiesPreparation of monthly internal and external reporting requirements.Manage accounting for non-financial assets, employee benefits, and employee...

  • APS 6 Public Affairs Officer

    1 day ago

    Canberra, n Capital Territory, Australia Hays Full time $60,000 - $90,000 per year

    Baseline Clearance is preferredPaid WeeklyPlease call Michelle Liv on Your new companyThis is a government agency based in Canberra's South, seeking a six-month contractor for an immediate start, preferably with a Baseline clearance.Your new roleWork closely with a small team to plan and deliver communication initiatives that connect with diverse...

  • Team Member

    1 day ago

    Belconnen, n Capital Territory, Australia Grill'd Full time $45,000 - $65,000 per year

    At Grill'd, we're more than just burgers - we're about epic vibes, fresh flavours, and moments that make people smile. With 175+ restaurants nationwide and a crew that's as passionate as they are friendly, we're on the hunt for energetic, people-loving Team Members to bring the good times to our restaurant.Whether you're flipping patties, chatting with...

  • Senior AI Engineer

    1 week ago

    Canberra, n Capital Territory, Australia Acolade Consulting Full time $120,000 - $180,000 per year

    Job: - Senior AI Engineer (Baseline Security Clearance Required)Duration: - 12 Months (Possible Extension)Location: - Canberra (Onsite)We are looking for an experiencedSr. AI Engineerfor an upcoming project for one of the government organisations for a long-term contract.Required SkillsDemonstrated experience in design and implement AI applications using ...