Service Desk Officer

1 week ago

Melbourne, Victoria, Australia Moonee Valley City Council Full time $90,000 - $107,000 per year

Service Desk Officer

Reference number:
10801

Closing date:
11:45pm, Thursday 25 September 2025

  • Permanent Full-Time opportunity
  • Salary commencing at $82,635.67 per annum, plus 12% superannuation (commensurate with experience)
  • Exciting opportunity to provide high level customer service and work in a hardworking team

The Opportunity

We have an exciting permanent position available within our service desk team. The role will see you providing IT support, guidance and advice for employees, Councillors and Contractors. This fast-paced customer service position allows you to perform your skillset whilst interacting with people of all levels within the organisation.

Responsibilities

  • Provide a high level of customer service within all internal and external stakeholders
  • Ensure requests that come through to the team are responded to and resolved in a timely manner within our service level agreements
  • Manage IT assets such as laptops, mobile phones, monitors etc, making sure they are updated and kept secure
  • Provide mentoring and training to assist Council staff with the effective use of Council's technology, including hardware and software
  • Acts as the routine contact point, receiving and handling requests for IT support

Skills & Experience

  • Tertiary qualifications in a relevant field with little or no relevant work experience, or lesser formal qualifications with relevant experience
  • Previous experience with device/software upgrades and rollouts
  • Demonstrated abilities in a support environment with a focus on customer service skills
  • Demonstrated ability to work under pressure, to plan, prioritise and still achieve SLAs

How to Apply

If this sounds like an opportunity that you could excel in, then apply now.

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. Please ensure that your responses to the Key Selection Criteria (KSC) are provided in a separate document.

For further information, please view the Position Description or contact Rezwan Hossain, Team Leader IT Service Desk on

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