Service Desk Officer
3 weeks ago
The Role
We are about to enter the state of Victoria Because of this, a newly created role is now on the market
Aged Care Provider - Redefining a New Generation of Residential Care
An opportunity exists to join the Infinite Care team as a full time Service Desk Officer to provide IT support and assistance to our up-and-coming aged care facilities across Melbourne. - initially working out of our office in Prahan, once our amazing new care home in Knoxfield is ready, this role will be working between the 2.
Reporting to our IT Operations Team Lead, you be supported by an existing IT support team to provide the very best customer service experience to our staff and residents. The position will be based in Prahan and will involve some travel to our various VIC facilities as required and as we grow.
- Carry out tasks as assigned in support of departmental operations and objectives.
- Respond to and answer any queries and support requirements through phone or email.
- Assist in the rollout and delivery of IT additional services to facility residents.
- Provide training to residents and staff on general computing skills and application specific requirements.
- Liaise with third party suppliers of IT product and services where required.
- Help drive organisational efficiencies through implementing new information technology initiatives and projects.
- Provide a high level of communication and reporting to internal users where IT issues and problems arise that impact operational requirements.
- General IT administration requirements and projects as directed.
You will offer:
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users with passion and patience.
- Practical experience providing IT support and assistance in a multi-site organisation.
- Experience working with printers, MFD and the setup and support of these technologies is desirable, as is experience with Office 365, Microsoft Office product and SharePoint.
- A current driver's licence and car is required.
- Having a valid NDIS Workers Screening Clearance
- A proactive and measured attitude to identifying & preventing safety hazards in the workplace.
What's in it for you
- Food, Clothing, Electrical and other services employee discounts via our external partner called Flare.
- Discounted Health Insurance.
- Newly launched Infinite Fitness and wellbeing benefits.
- Free and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
- Online company and industry mandatory training which enables you to perform your roles quickly and competently.
- On-the-job technical training with an emphasis on Career progression and development opportunities.
- Ability to earn referral payments via our internal employment promotions program.
As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.
#J-18808-Ljbffr-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per yearWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...
-
IT Service Desk Officer
4 days ago
Melbourne, Victoria, Australia SW Accountants & Advisors Full time $90,000 - $120,000 per yearAbout SW Accountants & Advisors SW Accountants & Advisors (SW) is Australia's best kept accounting secret.We are a leading advisory and accounting firm with an 85-year history in Australia. Operating in Melbourne, Sydney, Brisbane, and Perth, we have over 400 people and 40 Partners nationally. SW provide a full range of audit, business advisory, corporate...
-
Service Desk Officer
1 week ago
Melbourne, Victoria, Australia Moonee Valley City Council Full time $90,000 - $107,000 per yearService Desk OfficerReference number:10801Closing date:11:45pm, Thursday 25 September 2025Permanent Full-Time opportunitySalary commencing at $82,635.67 per annum, plus 12% superannuation (commensurate with experience)Exciting opportunity to provide high level customer service and work in a hardworking teamThe OpportunityWe have an exciting permanent...
-
Service Desk Analyst
2 days ago
Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year**Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...
-
Service Desk Analyst
3 hours ago
Melbourne, Victoria, Australia North Star Partners Full time $90,000 - $120,000 per yearOur client, a leading global financial services firm is seeking an IT Service Desk Analyst to join their Melbourne office. The IT team plays a critical role in supporting staff and advisors, ensuring that end users have reliable access to the technology and systems they need.The Service Desk provides first and second level IT support across the business....
-
Information Technology Service Desk
2 days ago
Melbourne, Victoria, Australia Gallant Collective Full time $104,000 - $130,878 per yearAbout the Role:We are seeking an experienced IT Help Desk Technician to join our clients team on a short-term contract basis, with the possibility of extension. This role involves providing support for a variety of IT-related issues, with a focus on ensuring seamless service for employees and teams. You'll play a vital role in troubleshooting, managing...
-
IT Service Desk Specialist
2 weeks ago
Melbourne, Victoria, Australia Nous Group Full timeOverview Join to apply for the IT Service Desk Specialist role at Nous Group. Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in...
-
IT Service Desk Specialist
2 weeks ago
Melbourne, Victoria, Australia Nous Group Full timeOverviewJoin to apply for the IT Service Desk Specialist role at Nous Group.Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique,...
-
Service Desk Analyst
4 weeks ago
Melbourne, Victoria, Australia Latitude Financial Services Full timeJoin to apply for the Service Desk Analyst role at Latitude Financial ServicesJoin to apply for the Service Desk Analyst role at Latitude Financial ServicesDirect message the job poster from Latitude Financial ServicesThe Service Desk Analyst is responsible for delivering operational and first-level IT support to over 1,500 end-users across all business...
