Maintenance & Technical Services Manager

Do you have a love in creating memorable experiences? Want to be apart of something extraordinary? Have a passion for leading a team and love LEGO? Then why not join Team Merlin at LEGOLAND Discovery Centre Melbourne

We currently have a fantastic opportunity for someone looking to progress their leadership career in the Entertainments industry as the Maintenance & Technical Services Manager, joining the fun at LEGOLAND Discovery Centre Melbourne

About the Role

Working closely with the General Manager and wider leadership team, The Maintenance & Technical Services Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely and efficiently.

Leading a team of technicians, you will be responsible for ensuring adequate cover is on site to maintain all aspects of the attraction including the rides, cinema, equipment and machinery.

Further responsibilities include:

• Ensure Heath, Safety & Security standards are maintained to company and local regulatory requirements in all areas
• Maintain, repair and troubleshoot all aspects of the physical plant/facility equipment and machinery including: HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.
• Utilise hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions
• General attraction maintenance including but not limited to custodial duties, re-lamping & lighting systems, painting and wall repair, exhibit setup and takedown.
• Ensure all inspections (external and internal) are scheduled and relevant issues are flagged and rectified as appropriate.
• Effectively prioritise and execute tasks in line with budgetary requirements in a high-pressure, guest facing environment.
• Prepare, monitor and maintain an environment of continuous improvement through operational action plans and operating budgets.
• Build, lead and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.
• Adhere to strong brand guidelines

About You

You will be highly self-motivated with previous maintenance experience; preferably hold a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment including rides.

• Strong experience in a service industry, preferably in and of the following areas: animation, automation, hydraulics, pneumatics, electrical/electronics, and networks.
• Demonstrated experience leading a team of technicians.
• Able to maintain flexibility whilst ensuring the highest level of service in high-pressure/stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Passionate about customer service and ability to build rapport quickly and easily.
• Flexible and adaptable approach to working days/hours - including days, nights, weekends, holidays and special events.

About the Benefits

The salary is competitive and other perks include:

• Corporate benefits including free access to all our attractions worldwide
• Birthday leave and 3 volunteer days to give back to a social cause you care about
• Autonomy to introduce disruptive thinking in your profession
• Global opportunities to develop and progress your skills and career
• Being part of a business built on fun

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 8 attractions, including SEA LIFE, Wild Life, and Madame Tussauds.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund. So, if you are vibrant and passionate about delivering amazing service within a great company and in a team who loves what we do – then we want to hear from you

LEGOLAND Discovery Centre is just like jumping into a giant box of LEGO bricks with an abundance of all things LEGO-tastic With two exciting LEGO rides, MINILAND featuring the iconic landmarks of Melbourne, a 4D cinema, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.