Administration Officer

Howdy, we're PlanCare A young, exciting, and innovative HealthCare Platform revolutionizing 'Healthcare at Home' through cutting-edge technology.

We were recently named one of Australia's Top 10 Most Innovative Companies in Health by the Australian Financial Review (AFR)—and we're just getting started

At PlanCare, we're not like the rest. We're building a fun, inclusive, and forward-thinking brand that empowers older Aussies to take control of their home care funding with innovative technology.

If you want to be part of a team making a real impact on people's lives, while working in a dynamic, growing company, apply below

The Role

The Co-Care Administrator is the first point of contact here at PlanCare. As our work is delivered primarily online, you will be responsible for solidifying the client's perception of PlanCare as a leader in the Aged Care sector, as well as ensuring clients are onboarded swiftly and accurately.

You will work closely with the Co-Care Partners, Co-Care Managers, Sales team, and Service Delivery Manager to ensure that PlanCare's clients are well supported and that new opportunities for relationship-building with stakeholders and clients are explored.

This role is suited to someone who loves to talk and build relationships with new clients, has excellent administration and communication skills, and enjoys providing outstanding customer service in a fast-paced environment. You will have a lot of contact with new and existing clients from all walks of life, so patience and an open mind are essential.

Attention to detail, proactive problem-solving, and a bubbly, friendly personality are highly sought after

The role will look like this:

Making and receiving calls to our clients and potential clients.

• Answering email enquiries and arranging meetings.
• Providing generalised Aged Care advice to clients (supported training provided).
• Calling new client leads and sending out onboarding information.
• Sending out service agreements and verifying information.
• Completing pre- and post-onboarding tasks for clients.
• Processing invoices and sending out monthly statements to clients.
• Receiving and welcoming visitors.
• Resolving client enquiries and forwarding calls where required.
• Filing client information appropriately and updating records where necessary.
• Developing and fostering new relationships with potential stakeholders.
• Assisting with human resources in relation to the recruitment and onboarding of new employees.
• Assisting with updating policies and procedures in collaboration with the compliance team.
• Assisting Co-Care Partners with monitoring budgets where necessary.
• Providing feedback to and preparing material to support PlanCare clients.

We're looking for someone who:

• Has excellent communication and interpersonal skills.
• Is well-organised with strong attention to detail.
• Is flexible, adaptable, and thrives in a fast-paced environment of constant change.
• Has strong time management and organisation skills.
• Loves working in a team environment and having a laugh at work.
• Is a fast learner and can work independently.
• Has a positive, can-do attitude and isn't afraid to share ideas and feedback to help us grow.

You'll definitely need to have:

• Experience working in the Aged Care and/or National Disability Insurance Scheme (NDIS) sector (preferred but not essential).
• Strong customer service skills and the ability to build relationships.
• Good knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Excellent computer literacy and ability to manage multiple platforms.
• A recent (less than three months) Police Check (or the ability to obtain one) or current NDIS Worker Screening Check.

The right to live and work in Australia.

What's in it for you?

• Fun and enjoyable working environment.
• Career opportunities as we're growing fast.
• Industry-competitive salary.

Sound like a role you're interested in? Apply now Don't think you meet all the criteria? Apply anyway It's all about the right fit, not just the right resume, for us.

PlanCare is an equal opportunity employer, and we encourage individuals of diverse backgrounds (including, but not limited to, Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people in the LGBTQI+ community, and people with a disability) to apply.

If you wish to have a confidential conversation regarding this role, please contact Jacinta Duffy at

We may shortlist for this position before the closing date.

STRICTLY NO AGENCIES.

Employer questions

Your application will include the following questions:

• How many years' experience do you have in administration?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience using Microsoft Office Suite?
• How many years' experience do you have in customer service?
• Do you have experience working in the Aged Care or NDIS sector?
• Do you have experience processing invoices or working with financial systems?
• Have you worked in a client-facing role before?