Internal Support Coordinator

3 days ago

Tamworth, New South Wales, Australia Pursehouse Rural Full time $60,000 - $80,000 per year

Pursehouse Ruralis a leading independent Agribusiness specialising in agricultural produce, equipment, services and advice across 26 locations in North West NSW and Queensland.

We are seeking an Internal Support Coordinator to join our team in our Tamworth Branch, on a full time basis.

The primary purpose of this role is the first point of contact for all IT-related enquiries and is responsible for efficiently managing, monitoring and assigning support requests to various teams (including external). This role ensures that IT issues are directed to the appropriate internal or external teams, provides initial troubleshooting, and maintains accurate reporting to support decision-making and service improvement.

Duties include:

· Central ticket triage and ownership

First point of contact for internal users

Categorize, prioritise, and assign tickets

Maintain clarity in ticket notes and status updates

  • Vendor Liaison

Assign tickets to various managed service providers depending on requirement

Escalate as required and follow up for resolution timeframes

  • Basic IT administration tasks

User onboarding/offboarding (Azure AD, M365, group memberships)

Password resets, license assignments, shared mailbox/group creation

Device allocation/preparation

  • Reporting

Weekly/monthly dashboard on ticket volumes, category types, SLA breaches, etc.

Identify recurring issues and pain points

  • Knowledge base contributor

Document common issues and solutions, feeding back into your self-service portal

Ideal applicants will possess the following:

Essential

· Experience in IT helpdesk, particularly in management and/or reporting

· Strong communication skills with the ability to translate technical information into simple terms for end users

· Familiarity with Microsoft 365, Azure AD, and basic to intermediate IT administrative tasks (eg. Password resets, group creation, account creation, etc.)

· Excellent organisational and time management skills, and attention to detail

Desirable

· Previous experience as senior helpdesk or IT coordinator

· Knowledge of ITIL best practices for incident management

· Experience generating IT support reports and analyzing trends

· Familiarity with ERP systems (Pronto in particular)

An above Award salary, plus superannuation, is available based on skills and experience, and a generous staff discount is available on rural products.

A covering letter outlining your relevant experience should be forwarded along with your resume and two work-related referees to 

For further information please contact IT Systems Manager David Cullinan on or Elaine Alker in the Employee Relations and Safety Team on

Please note there is no formal closing date for this role.  If you are interested, we would encourage you to apply soon, as the position will be withdrawn as soon as a suitable candidate is hired or if our circumstances change.

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