Supervisor Information Exchange Team

Work Type: Fixed-term - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: Community services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/760152

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a

safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+

equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are

disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across

metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be

worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse

backgrounds and abilities. .

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large

print), please don't hesitate to get in touch with the contact person listed

on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

Housing Victoria | Jobs )

THE ROLE

The Supervisor, Information Exchange Team (IET) is responsible for the supervision and coordination of the Information Exchange Team to ensure effective delivery of interstate information sharing services. The Supervisor will lead the IET in managing operational matters, implementation of the program's strategic plan and priroities, resource management, provision of supervision, oversight and reporting. The Supervisor promotes a collaborative team environment where the program's strategic plan and priorities can be achieved.

The IET undertake a dedicated information exchange function to support timely information sharing activity between states and territories in accordance with the Interstate Child Protection Protocol (October 2021) and the Interstate Child Protection Warrants Protocol, the Children, Youth and Families Act, 2005, the Child Wellbeing Act, 2005, the Information Sharing Protocol between the Commonwealth and Child Protection Agencies 2009, and the 1996 Hague Convention. The IET will also be responsible for requesting information from a range of Commonwealth stakeholders including Services Australia regarding Centrelink and Medicare information required for Child Protection investigations.

As part of supporting the appropriate exchange of sensitive information in a systematised and consistent manner with other jurisdictions, the IET will develop responses to complex information sharing requests with information relevant to the safety, welfare and well-being of a child or information relevant to a prospective carer or adult household member. Program Advisers will also manage, and re-direct information received from other states for action to ensure the safety of children from interstate living in Victoria.

The Supervisor will engage with internal and external stakeholders and Child Protection authorities to deliver high quality, responsive and coordinated information sharing to support the safeguarding of children. The Supervisor actively contributes to the development and maintenance of the Department of Families, Fairness and Housing (the department) operational policy, practice, and agreements on the sharing of sensitive information across jurisdictions and assist in providing wide-ranging support functions within the Interstate Liaison Program.

ACCOUNTABILITIES INCLUDE

• Manage the allocation of resources within and the outputs required of the work area.
• Effectively supervise and provide leadership to a team of employees by:

a) Modelling behaviours integral to good people management and departmental values

b) Supporting individuals to achieve their potential while maximising their contribution to achieve their goals and outcomes

c) Where relevant, support specific improvement objectives in annual improvement plans relating to the area of responsibility

d) Manage, interpret and apply business plans and policies in own area of responsibility and provide advice to others on design and implementation issues.

e) Resolve operational problems and issues being experienced by team members.

• Provide advice and reasoned recommendations to internal and external stakeholders on complex and sensitive issues.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

Applications close Sunday 21 September 2025 at 11.59pm

Posted

5 September 2025