Graduate Customer Success Engineer

2 weeks ago

Sydney, New South Wales, Australia SeeTreat Medical Full time $104,000 - $130,878 per year

Role Overview

We are looking for a Graduate Customer Success Engineer to lead technical onboarding, support and retention. Our flagship product is a Software as a Medical Device (SaMD) solution designed to streamline the most difficult steps in the adaptive RT (Radiation Therapy) workflow, from detection to decision support. This role sits between our customers and our engineering team, perfect for someone who enjoys solving complex problems, communicates with clarity and empathy, and builds trust through patience and technical expertise.

What You Will Do


• Lead installations, configurations and ongoing technical support, both remotely and on site


• Act as the main link between customers and engineering - gather feedback, escalate issues and help prioritise improvements


• Manage and track tickets using Jira, ensuring timely updates and resolutions


• Communicate effectively with both technical and non-technical stakeholders


• Collaborate with global customers and team members across time zones, with some flexibility outside standard hours


• Travel to customer sites as needed

What We Are Looking For


• Degree in software engineering or related technical field


• Strong problem-solving skills and attention to detail


• Proficient in using Jira or similar tools to manage support workflows


• Excellent communicator - calm, clear, and professional


• Patient, people-oriented and committed to delivering a premium customer experience


• Proactive and accountable, with a focus on long-term customer success and retention

Nice to Have


• Some experience in healthcare, oncology or regulated technology environments


• Familiarity with clinical software or radiotherapy systems


• Experience with Linux and windows system administration


• Experience with docker

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