Business Service Centre

Business Services Centre Customer Service Officer

• Part-time overnight position | 45.50 hours per fortnight | Experience work/life balance

• Box Hill Hospital | Opportunity to work at other sites

• Provide vital support across major hospital sites

Eastern Health

Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

An opportunity exists for a dedicated overnight Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Hospital site. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders, and supporting emergency code processes. The team plays a critical role in maintaining a warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providing help desk support.

You'll be part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties.

Position hours

This position is for 40 hours a fortnight over a rotating roster for the following shifts:

Week 1:

Tuesday: 11pm - 7am

Wednesday: 11pm - 7am

Week 2:

Tuesday: 11pm - 7am

Wednesday: 11pm - 7am

Thursday: 11pm - 7am

About you

To be successful in this role you will possess:

• Outstanding customer service skills

• The ability both as part of a collaborative team and independently

• Strong computer and administrative skills

• A proactive attitude and willingness to learn

• Excellent communication and organisational skills

• A reliable work ethic and high level of professionalism

• An interest in healthcare — previous experience in a health environment is desirable but not essential

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

• Diverse and engaging career opportunities

• Friendly & supportive team

• Salary packaging options

• Shift allowances

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.

• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.

• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.

• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.

• Advertising may end before the closing date.

• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for the Position Description Link

Contact Person: Jody King

Contact Number:

Contact Email:

Job Posting End Date: 19/12/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on Option 1) | Medical Workforce Unit on [TA for Non Medical roles, MWU for Medical roles]

Click Here for the Candidate Guide also for help in our recruitment process

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day