Quality Control Manager

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ABOUT US

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.

We're playfully rebellious and always optimistic. Join our world and let's do good things together.

ABOUT THE ROLE

We are seeking an experienced Quality Control Manager to lead the development and execution of our global quality strategy. In this role, you will drive supplier ownership of quality, ensuring every product meets our brand standards and supports our expansion into new markets.

Partnering closely with Production, you will build supplier strategies, implement calibration frameworks, and establish processes that guarantee consistency across countries and categories. You will oversee supplier performance, deliver training programs, and create reporting tools that provide visibility and accountability across the supply chain.

This role is ideal for a commercially minded leader who can balance strategy with hands-on problem solving, build strong relationships across teams and suppliers, and champion continuous improvement in quality management.

SKILLS & EXPERIENCE

•    Extensive experience in Quality Control within the retail sector.

•    Proven track record in developing and implementing quality processes and strategies.

•    Strong knowledge of garment production, inspection procedures, and supplier management.

•    Advanced skills in Excel, Power BI, and cloud-based reporting systems.

•    Experience building tools, dashboards, and calibration frameworks to monitor performance.

•    Excellent communication and training skills, with the ability to engage and align stakeholders at all levels.

•    Strong problem-solving and organisational abilities, with a proactive approach to risk management.

•    Demonstrated success in building supplier capability and driving accountability.

BENEFITS

•    Competitive salary 

•    Flexible working options & people-first leave initiatives

•    Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services

•    Subsidised onsite childcare centre 

•    50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre

•    24/7 Wellness support  – mental health, relationships, family + more

•    Local & Global career growth 

•    Discounts for you & your family – medical, travel, financial + more

•    Performance & Peak incentives to reward + recognise our team

•    Returnity - Paid program for new parents heading back to work

•    Bring your dog to work

•    Recognition, team connection moments & more

Cotton On's purpose is to make a positive difference in people's lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men's, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.