Manager, Quality and Compliance

Flourish Australia are expanding and starting up new employment services with the Inclusive Employment Australia program and we are seeking a Manager, Quality and Compliance to oversee the quality and compliance team

The position available is:

• Ongoing full-time (76 hours per fortnight)
• Working Monday to Friday
• Flexibility to be based on site in one of our following offices: Bankstown, Caringbah, Surry Hills, Seven Hills, Penrith, or Harris Park.
• Attractive salary starting at $110,000 per annum plus super and tax-free salary packaging

About the Role

The Manager, Quality and Compliance ensures Flourish Australia's Inclusive Employment Australia (IEA) program meets all program requirements and guidelines. This role implements high-quality services that exceed expectations for both participants and employers by upholding the highest standards of service for the program. By promoting integrity, professionalism, and a person-centred approach, the role ensures all participants receive effective, safe, and outcomes-focussed support.

Key responsibilities of the position include ensuring a quality service is provided by all teams through mentoring and regular site visits, managing the compliance team to ensure all contractual, legislative, and policy requirements are met; fostering employer engagement; leading quality assurance initiatives; and overseeing the claims processes with diligence and transparency. The position works with the IEA team to support people who access Flourish Australia's employment programs to achieve their full potential by accessing open employment.

For the full list of key responsibilities of the Manager, Quality and Compliance role, please review the Position Description.

Who we are

Flourish Australia is one of Australia's most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person's experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria

Essential:

• A relevant degree (as recognised by Flourish Australia).

• At least 3-years experience in a similar role focussed on program quality and compliance.

• Direct or related experience within Commonwealth-funded employment services, preferably in IEA, Disability Employment Services, Transition to Work or similar programs.

• Well-developed communication, negotiation, and advocacy skills.

• Demonstrated engagement, collaboration and negotiation skills, with the capability to build and maintain positive working relationships and partnerships across multiple sectors with a range of employers and organisations.

• Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues and how providing a recovery-oriented service is of benefit to people.

• Ability to use Microsoft Office Suite and ability to fully utilise the client information management systems.

• Current Australian Driver's Licence.

For further information regarding the position, please contact Andre Maddocks, Regional Manager, Employment Services. E: (please do not email applications).

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy.

The Benefits

Flourish Australia recognises and values its people as demonstrated by:

• Level 6 on the Flourish Australia Enterprise Agreement (2018)
• Tailored onboarding program to set you up for success
• Tax-Free Salary Packaging available up to $15,900
• Exclusive personal fleet pricing discounts with our preferred automotive supplier
• Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Christmas/New Years Gratis Day + 10 weeks paid primary carer parental leave + ADO accrual
• Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
• Novated leasing opportunities
• Regular supervision (reflective practice), ongoing 1:1 mentoringand a comprehensive induction program
• Employee Assistance Program for confidential wellbeing support
• Opportunities for professional development and training to obtain mental health specific qualifications such as Mental Health First Aid, Certificate IV or Diploma in Mental Health and ASIST Suicide Prevention training
• Workplace community groups- Rainbow Network for LGBTQ+ staff members & allies and YarnUp Group for Aboriginal and Torres Strait Islander staff members
• Employee discounts program at 400+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, etc.)

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